customer
Posted
It was easy, but a cumbersome & slow process
It was easy & straight forward to fill out the request form for an order. However, it's really annoying that I can't actually order the products right then and there. Between waiting for you guys to then send a payment link, then wait for the order to be processed and then finally ship out with the slowest shipping time (understandably as it's the least expensive)..... it's a couple weeks before the products arrive and that's too slow. I've taken time out of my extremely busy schedule to complete this process twice now, but I'm getting fed up. Get these products to distributors so we can quickly/easily access them.
Response from SIGNS Labs· Dec 12, 2025
Dear Customer, Thank you very much for taking the time to share your feedback. We sincerely appreciate it. Your comments are very helpful as we continue improving our service. Regarding your order, the payment arrived just before the weekend, which naturally extended the usual processing and shipping timeline. We understand how this may have felt slow on your end, and we really appreciate your patience. Please stay tuned: we are currently working on expanding our distribution network so clinics can access our products even faster and with greater convenience. Thank you again for your understanding and for supporting our products. If you need anything in the meantime, we are always here to help. Have a great weekend! Best regards, Customer Service Manager SIGNS Labs