FamilyPoolFunReviews of familypoolfun.com

They seemed helpful at first but then didn't get pump delivered with pool. Its 4 days later and I've yet to hear back about where the pump is or what they are doing to rectify situation.Never will I use them again.

Family Pool Fun needs to be shut down! They sold me a pool with upgrades....everything was wrong, except the liner. Had to go locally to buy parts during the installation, and Family Pool Fun refuses to reimburse me. Also, all communication is done through email. They would not call me at all.....I called them several times, and just got ignored everytime. They'll argue with you at top voice, when your trying to explain your problems. This is how their customer service operates. They said their an internet company, and therefore the limited to how they handle issues. If I could rate a minus 5 stars i would....dont buy here, you'll regret it , i promise you... should you feel the need to buy pool/accessories, try intheswim.com. they'll treat you right!

If you do not get what you ordered perfectly on the first go round, you are screwed. The company goes by Family Go Karts, Family Pool Fun and BW Inc. The latter is the parent company owned by a politician family. Turns out the tables are sold by another company called Blue Wave Products. You can just order direct and save some money before you find out they have screwed you too. Family Go Karts just resales them. Don’t trust the reviews on their site, customers are hand picked to be allowed to post them. I was never offered the option. I purchased the “Top Shelf Air Hockey Table” for $742.95 plus a $20 liftgate charge for easy unloading on December 20th to give to my kids who I see part time. I called to ensure it would be to my house by December 31st and placed the order based on their people telling me it would. By December 28th and 29th I was calling as nothing had shown up. I learned the table was just being put on a damn train and would not arrive to me until after my kids had left. When it did show up, a driver called as it was shipped on a freight line and they did not have a lift gate as I had paid for. They also only had 18 wheelers so I had to meet them 5 miles away. Once home, I found that a forklift had run a single fork right through the top of the table. So I reported the damage and asked to cancel the order as it showed up after the kids left. They ignored me over and over again. Promised me a call tomorrow… a total of 4 days in a row. Even set up a conference call with me and the warehouse but they never called. I even asked to speak with my contacts boss as I was being ignored. They straight up told me they would not give me that information. Then I got an email saying they sent a new table with no phone calls. I call them and I’m told the warehouse says I can’t cancel. Says I can on my contract, but they will not return my money. They also will not pick up the old table so I have to find a way to dispose of a 320 pound table. I drive 5 miles away and get friends to help me a second time loading and unloading in a pickup. Get it home, plug it in and the scoring doesn’t work. Start from scratch and try calling all over again. They tell me they are working with technical support. Weeks later I finally reach someone that says replacement parts are being sent. Then I get a phone call from the freight company. They sent a 3rd table. I get my friends for a 3rd time. Set up this table and it also does not work. So now I have 3 tables that do not work and no way to dispose of them. By the end of March I was able to scavenge enough parts from table one and two to make one table that works most of the time. But I still have 650 pounds of tables to dispose of. Spend your money with Brunswick or someone you can count on.

I purchased a pool liner from Familypoolfun online. I called shortly after the online purchase was complete and spoke to the recepetionist as I was concerned that they were the only company that had the liner I needed in stock and that it might not be avalaible. She assured me it was avaliable and that tracking is uploaded 3-12 days after purchase. She was nasty in her tone and hung up without saying goodbye. 14 days after the order was placed no tracking information was uploaded so I called the same receptionist as to the status of my order. The receptionist stated that she would email the company and hung up without saying anything. I called back shortly after to confirm and she did not remember or put in any notes about my order. She stated "siiiiiir we get a lot of orders I can't remember you." This was two hours after having a full 10 minute conversation with her. I asked her to clarify that she update me when an email was recieved back with a time frame and that communication is an integral part in the customer service process. She obliged and hung up. I waited a week and called back, The same receptionist opened up my order and could not believe that there were no updates. This is the first she heard of it and cannot, I repeat cannot believe it. I told her I spoke to her on two separate occasions about this and that she said she would email me back with an arrival date. Cue the nastiness and placating tone of her customer service and the statement that this time she will call the company and put something in the notes section of the order..... I called back three nights ago and received a different receptionist. I asked if there were any updates on my order. She said no which is surprising because it has been so long. She also said that there are no notes so she doesn't know what is going on with the order but "jay" would email me the next day after looking into it. Three days have passed since that conversation and I called back this morning asking the receptionist that had lied to me on three previous occasions to refund me my money. She refused stating that she cannot do that. I again asked her to refund me my money and she refused. I told her I had not received a product I have paid for that is far past the time frame that it was expected. She again stated that a refund is not possible. The lady is a bold faced liar and it is a shame that a company would willingly steal money from people. Upon looking into this company further it seems I am not the only one. This company is mentioned all over "ripoffreport" and has negative reviews all over the BBB website. Guess it should have been buyer beware and to not trust the almost unanimous five star reviews posted on the website.

DON'T LET THIS COMPANY FOOL YOU WITH THE "YOU WORK HARD SO, WE SELL YOU EVERYTHING YOU NEED TO INSTALL A POOL WITHOUT WORRY" LOGO. I BOUGHT A POOL, THEY SENT ME THE UNIBEAD LINER WITHOUT THE RECEIVER. THEY HAVE NO CUSTOMER SERVICE, YOU CAN'T GET PAST THE NASTY PEOPLE THAT ANSWER THE PHONE. THEY ARE WONDERFUL UNTIL YOU PAY FOR THE POOL. THEN IT'S A WHOLE DIFFERENT BALL GAME. THAT'S WHY EVEN PAYPAL HAD TO STEP IN TO HELP. NOW I EVEN SEE A BANNER ABOUT SEPTEMBER 11TH AND WHAT IT IS TO BE FAMILY AND FRIENDS. DON'T YOU EVEN USE SEPTEMBER 11TH TO MAKE YOURSELVES LOOK GOOD AND TO SELL YOUR PRODUCT. YOU HAVE NO IDEA WHAT THAT KIND OF LOSS IS. THIS COMPANY MAKES ME SICK TO MY STOMACH!!!! PEOPLE, DO YOUR HOMEWORK BEFORE PURCHASING FROM THEM. YOU WILL WIND UP WITH A POOL YOU CAN'T INSTALL.

I made an order online that I did not receive all of. I've called multiple times and still no one has been able to help me. DO NOT order anything from them they have some of the worst customer service I have experienced!!!

On March 14 2018 I ordered and paid for a swimming pool kit to be delivered to me. They made sure to take full payment from my bank account promptly. The pool kit was shipped to me a couple of days later. Since I am physically unable to do the assembly myself, I hired a local licensed contractor to assemble the pool and build a wooden deck. When the pool kit arrived, we discovered that the floor padding was not on the pallet. Since the padding goes down before the pool can be assembled and filled, this stopped the construction while I contacted the vendor to get the padding shipped to me. That took a week. Now that the pool is assembled and all boxes have been emptied, we noticed that the Automatic Floor cleaner has not been shipped. I contacted the vendor again and was told that I needed to fill out a form (which was not sent to me either at the time of purchase or since) and return the original to them (no faxes allowed). Two weeks later and I still have not received the form. I contacted them again about the missing item and was told they would be shipping it to me the next day. At that time I asked if I could upgrade to a better cleaning system and pay the difference. I was told that could not be done. It is now 2 weeks after THAT attempt at resolution and the missing piece still has not arrived. I received a call from Andrea at familypoolfun.com. I told her that in a previous conversation with Ann I I tried to upgrade the pool sweeper since it had not been shipped and was told by Ann that I could not get an upgrade. Andrea said I could, but she preconditioned shipping ANYTHING to me on my removing my complaints as posted on Ripoffreports.com and with the Minnesota Better Business Bureau. I stated that my complaints were about non-shipment of merchandise previously paid for and I will not remove or modify any complaints until I actually receive the product. Ann refused to accept that, even going so far as to tell me that the Better Business Bureau requires removal of the complaint as a precondition of your company being allowed to ship product that had already been paid for. I spoke with Margot Moore at the Minnesota Better Business Bureau and she informed me that Ann's statement about their policy is patently false. I also own a business and my business is an Accredited Business with the BBB of Southern Arizona and I also knew when she told me about the supposed BBB policy that what Ann told me was patently false. If they are to lie to me about these things, why should I believe a promise to ship product I have already paid for that should have been shipped two months ago will be carried out? I am continuing to leave reviews of my experience with Familypoolfun.com with any and every consumer comment board I can find.

Horrible customer service and a total scam. I received pool stairs that arrived damaged during shipment. Blue Wave assured me UPS would come back to pickup the damaged item for a free return and money back, so we went ahead and ordered brand new stairs with this company. UPS never came to pickup the stairs, and now this company wants me to pay $100+ in shipping PLUS $60 restocking fee to return these stairs that I paid $240 for. We already purchased new stairs using the same company. Buyer beware- this company is a total SCAM! I have been emailing & calling them for months now with no resolution.