FEATUREReviews of feature.com

The description of the product was way off, from size to material.

Having to cover the cost for an exchange/return is something this store should really think about doing away with. It's very frustrating to know that bc ALL brand's sizes fit differently if you don't order the right size, you have to pay to have the correct size sent to you.

While I loved the shoes I ordered, once received I saw there was a small hole in the back of one of the shoes. I was annoyed when I saw I was unable to get a refund as well, only credit. I have contacted the support team three times now, as well as the refundly team and I have yet to receive a response. Very annoyed and this makes me not want to shop here again.

I ordered a pair of shoes on 1/10 and sent an email the next day to try and cancel….someone responded and said the order had already processed and shipped. 4 days later, I emailed 2 more times and still have no tracking number at all. I also paid additional for 2 day shipping, which is a joke! Now they will not respond!!

This place thinks they can take your money and not give it back ypu pay one price then they don't give it all back then gift you a gift card.. They take people money and except them take a give card.. My rating is to high they need a zero for a rating.. Becareful what you by because if you send it back you won't get ypur money back.. They are greedy.. If i was anyone I would not shop there.. You order on size and they send you a different size then when you send it back you don't get your money.. Please becareful i would not order from them again.. They sucks

Feature charges buyers for return shipping costs. Then they give buyers a gift card for which buyers pay for shipping again. In the end, buyers will have paid for shipping three times, more than the item is worth to receive an item after returning. Buyers deserve more consideration than this. Disappointing.