Excellent
6,647 reviews
FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Roe A.
Posted
I ordered some sunglasses/frames with a light brown tint instead of a dark brown tint. Karen assisted me with a full credit for some new frames immediately—no question asked. I love Firmoo so much!!
Aimee D.
Posted
I’ve used other similar companies to buy my glasses before but Firmoo have definitely been the best. Other cheap glasses I own feel very flimsy and the prescription is slightly off (not surprising really given the price of them) but the glasses I’ve bought from Firmoo have genuinely been better quality than some I’ve bought from designer brands, plus they come in a cute and great quality case which is a bonus. Delivery was far quicker than I expected and the quality of the lenses is absolutely perfect. I’ve found with some cheaper glasses, the lenses can make everything look washed out, but these are crystal clear. It’s a shame they don’t have a wider range of styles, but I’m just a bit picky.
Anna
Posted
Best Service!
Jania R.
Posted
Gracias muy amable !!
Emily
Posted
I had a problem with one of my glasses and Anna was super Nice and very compréhensive. Very good service ! Could of not asked for better help ! Thanks again !
Keenen
Posted
Shandee was very kind and helpful when my glasses were not the right fit (I was having dizziness and discomfort with the pair of glasses I bought)! She offered me many options to remedy the situation and gave me detailed explanations. Overall very considerate and understanding 🤗 response times were also pretty quick!
Emm
Posted
The customer service team went above and beyond to help me with my sunglasses
Lauren H.
Posted
I’ve ordered 5 pairs of prescription glasses/sunglasses up-to now and the quality is amazing, especially considering how cheap they are!! Delivery to UK is 2-3 weeks! One of the things which has stood out to me the most is their amazing customer service! 5***Thank you Firmoo!
