FirmooReviews of firmoo.com

Very good service

Sandee did an awesome job. I really thought that the exchange process was gonna be a pain but she made it a breeze. I could hear her kindness through her email. As someone who works in customer service, I'm very impressed. Keep up the great work Sandee!!!

Best prices ever, easiest online ordering, fast processing/shipping and most of all both pair of glasses actually fit! That was my main concern but not anymore...I will be ordering again soon and recommend Firmoo to everyone.

Jeannie was really helpful and clear with her questions. First time ordering online, definitely doing it again. Cynthia Medrano

It was my first time ordering a pair of glasses online and I went with Firmoo since I have always received e-mails and wanted to try them. I finally took the plunge and ordered. However, I was honestly unaware of all the lens types there were. I was so happy to receive my order but unfortunately the lens I chose was too thick and was causing issues with my vision. I contacted Firmoo and the rep Shandee was so understanding. Due to circumstances, she offered to issue me a credit for the glasses I purchased. She even went above and beyond to explain what types of lenses worked best with my high prescription. She even provided me a link to frames that would work best with what I was looking for. I was able to re-purchase glasses with the credit. I am crossing my fingers these will work out. I am appreciative of Firmoo and Shandee's customer service!

Exceptional, reliable, and professional customer service! I have purchased more than three pair of trifocals, sunglasses, every-day specs, and happy with all and complex Rx are perfect. Jeannie is the best and will continue to share my positive experiences from Firmoo and hope you enjoy your experience as much as I have.

I just want to say that this was the best glasses experience I've ever had. It was easy to navigate. Help was always available if needed. But most importantly, I can see and look good in my glasses. Will definitely purchase more in the future. My prescription is correct and the package came neatly and on time. So excited. Than you :D

Bought three pairs of glasses here. One of them were not right for my pupils. Was willing to send back glasses for exchange or refund, they gave me a credit instead. I appreciate the work!