Excellent
6,647 reviews
FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Carolina P.
Posted
Firmoo has an amazing Customer service, Sophie was just a great help in fixing a problem with my order. I would totally recommend Firmoo to anyone looking for great glasses and a awesome company.
Aedan B.
Posted
I’ve used this site many times in the past to order frames-I’ve actually got about 20 pairs of glasses from them. I’ve always been super happy with the price and the quality, but I had an issue with my last order. The frames and lenses looked different than I thought they would. I wrote to customer service and they answered back very quickly, asked for some pictures, told me it was likely a matter of something looking different on my screen, apologized for my disatisfaction, and offered me either a refund or a coupon code for more frames to replace them. Wow. Sometimes things look a little different than expected; that’s the risk of buying online. But I am fully assured that Firmoo stands behind their customer satisfaction 100%. I even had the same customer service rep the whole time-her name was Agnes-so a bonus shout out to her for keeping me a loyal and satisfied customer, who will continue to refer anyone and everyone that asks to your site.
Christian R.
Posted
Excellent service and my wife loves her sunglasses. Good quality.
Andrea M.
Posted
Fast shipping and excellent customer service
Robert
Posted
Very professional and helpful. Response time was also very good. I'd buy from them again.
Zac
Posted
Sophie was so helpful and caring!!
María D.
Posted
He vuelto a repetir con ellos, son las terceras gafas que pruebo y todo genial. Las veces anteriores pedí gafas de pasta, pero esta vez decidí con una montura un poco más especial. Ha sido todo un acierto la montura es fuerte y muy bonita. A todo el mundo que se las enseño les encantan. Los cristales son de buena calidad y el envío muy rápido.
Anabella T.
Posted
Firmoo’s customer service is awesome! I have ordered glasses for myself and my family. They are very responsive and contact me if their are any questions about my prescription.
