Andrea B.
Posted
Customer service is exceptional…
Customer service is exceptional everytime! I have recommended this company to everyone that I know.

Excellent
6,647 reviews
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Andrea B.
Posted
Customer service is exceptional everytime! I have recommended this company to everyone that I know.
Dee W.
Posted
The glasses are a bit larger than I expected, but not as heavy as I thought they would be.
Response from Firmoo· Mar 16, 2018
Dear Dee, Thanks for your review. If any question with the glasses received, please feel free to contact us. We also offer 30-day return&exchange policy and 3-month warranty. Best regards! Firmoo Customer Support
Stephany M.
Posted
I had a great experience ordering my glasses on Firmoo! No hassle whatsoever. Great customer service.The glasses fit great, excellent quality and stylish.
Nicola
Posted
Compro occhiali da Firmoo da almeno due anni e per tutta la famiglia. Il rapporto qualità prezzo è davvero ottimo inoltre c'è moltissima scelta su lenti e montature. Unico neo sono i tempi di spedizione, ma nulla di così grave! Altamente consigliato soprattutto a chi vuole provare nuove forme di montatura e non vuole spendere un patrimonio!!
Wendy M.
Posted
My customer service specialist was outstanding! He answered all of my questions in a timely manner and also gave me pointers on ordering the correct size lenses. Very happy!
Helen D.
Posted
Thank you Firmoo for the glasses I bought from you. They were according to the prescription I sent you. Thanks again, Regards, Helen DeBattista
Brittany N.
Posted
I am very pleased with their customer service. I made a mistake on my glasses prescription, and Ailsa my csr was very prompt in fixing my error so that I can receive my glasses. Can’t wait to get them
Aimee E.
Posted
Jack at Firmoo totally took the time to understand my issue and then made it all better. Fantastic customer service! I love shopping with Firmoo!!