FirstactiveReviews of firstactive.com

Total waste of time. Repeated apologies for failure to open the account, despite confirming no problem with the application. However, rates have gone up now, so plenty of choice elsewhere. Avoid.

Absolute shambles is how I’d describe it. Been waiting 4 weeks since applying for an account. Had several “sorry it’s taking so long” email's, but they’ve stopped now. It appears that it’s luck of the draw if you get an account sorted quickly as some customers are getting sorted within an hour or so and others like me are waiting forever. I’ve been a NatWest customer for 39 years, that clearly hasn’t helped in my case. Think I’m going to cut my losses and put my savings in a more efficient bank.

Ive tried to close my account - at moment they don’t seem to know how to do that @ send interest accrued to my nominated account—I have now withdrawn all monies in my account with them (while I can )—ahead of hoped for closure -(I have lost faith in NAT WEST Group it’s a complete shambles ! )- with a rate of 4.55 % -we can all do better placing our money with a better non shambolic provider- Graham!

Shocking. Now 15 days into a verification process and no update for the last 6 days beyond generic emails. Save yourself the hassle and take your business elsewhere. Monument offer 4.56% AER and account was opened, checked and verified in under 5 minutes.

If I could give it no stars I would. Applied on 28th August and still not open 3 weeks later! My husband had trouble even trying to open an account then a few days after me tried again and it was open in 15mins and I am still waiting! If it does eventually open I will close - they don't deserve my money.

As many have said extremely disappointing been waiting more than two weeks now for my account to be opened, Will look elsewhere I think

you don't have to be mad to open a First Active/Nat West account but it probably helps.

Applied for an account on 1st September and am still waiting for my application to be reviewed. Wonder if it will take as long to get the money out! Management not responding to any of these reviews which says something. Have opened a different account with similar interest rate now.