Great
125 reviews
Forge Hardware StudioForge Hardware Studio is listed under Home Goods Stores.
Forge Hardware Studio (forgehardwarestudio.com) has 125 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
Showing 16 reviews with 1 star · Clear filters
Jennifer L.
Posted
Horrible customer service. You can only access them by email not phone. Terrible communication. For an expensive product line they can do better! Too many other vendors out there to deal with this headache!!!
LEE B.
Posted
First red flag - you can only access this company by email. No phone calls. Second red flag - return policy is 14 days. I don’t know of any construction project where you could meet a 14 day return? You better get it right and hope for no issues the first time or you are up a creek with Forge Hardware Studio. Keep shopping! Better prices and customer service is everywhere!
Carole Schofield S.
Posted
Read all the bad reviews on returning items and believe them. I didn’t. I got screwed. Rude customer service and a business that borders on crooked. Shop else where... D Lawless Hardware or Home Depot Online have Same products at lower prices and much better customer service.
Response from Forge Hardware Studio· Mar 28, 2021
Hi Carol Schofield Stevenson or is it Bronson? It's unclear why you continue to place orders from our business under different names as if you wish to trick us into shipping more orders to you and not realize that it's the same person. I am sorry we did not accept your latest order and had to cancel it. Like every business we reserve the right to cease doing business with customers who return an excessive number of orders. You placed at least four orders from our shop and returned all of them one after the other. We refunded you for all of them including the one we cancelled.Unfortunately we can’t continue to ship products to you when you don’t actually need them. You also sent us messages using the f word which is why we also decided to begin refusing your orders. It’s unclear why you keep ordering but it hurts our business a lot for someone to order so many products to return them over and over. After the 4th return we did stop accepting orders from you and properly notified and you. Please order elsewhere as we refuse accept the rude horrible language and abuse in which you engaged. i understand the customer is always right but there is a limit when someone crosses so many lines. I understand you are upset that we don't wish to do business with you but we prefer to reject business than to allow someone to treat us the way you did.
David
Posted
Had a sample sent and it was completely damaged, it looked like it was dropped off a truck on the highway. I told them and returned it and they said I damaged it and wouldn’t refund it. Stay away from this joke of a company
Donnie
Posted
Pretty awful customer service and no available replacement parts. Ordered a slew of wall hooks which only came with 2 screws each in a pretty rare finish. A couple of the screws got stripped or damaged during install. Customer service rep basically berates me for having the utter gall to damage a couple of screws during an installation of a project before informing me that replacements aren't available offers to let me buy additional hooks with the screws to replace the screws. Buy specialty hardware elsewhere and save yourself the trouble. My architect and owner aren't happy at all about having to replace an entire wall of hooks because the company doesn't offer any replacement parts.
Glen R.
Posted
Unfortunately, ordered the wrong hardware and forgot to mail it back within the 14 days. Overshot by a couple of days when I forgot them in the trunk of my car. When I inquired they sent me their policy and a smart ass note to review their policy of which I already had reviewed it. Not impressed at all.
Katie B.
Posted
I love the hardware but unfortunately they do not respond to email. Was missing one knob. Emailed 3 times. No response. Ended up just buying another one. My order was small, can't imagine having a large order and no customer service. Sadly I Wouldn't recommend....just because of the lack Of response. Product is great.
Yvonne
Posted
Worst customer service. Passive aggressive. Dishonest. Delayed shipping. _______ In response to Forge: It took 52 days to receive my handles. 52 days-- that is over two months of me having to follow up to see the status of my items. Please re-read her emails to me and USPS tracking. You'll understand why she received a 1 star.
