FragflexReviews of fragflex.com

Response from Fragflex· Aug 21, 2025

Hello Jose, Thank you for sharing your feedback. We’re very sorry to hear about your experience. To clarify, our shipping policy is that orders are processed and shipped within 1 to 2 business days, and once shipped, the estimated delivery time is 2 to 5 business days. We do not offer guaranteed two-day delivery, and we apologize if there was any misunderstanding regarding the shipping timeline. As for the item you received, we are very sorry if there was an error in fulfilling your order. Our team will be reaching out to you directly to resolve this matter as quickly as possible. Best regards, FragFlex Team

Response from Fragflex· Jul 15, 2025

Hello Aaron, Thank you for your feedback and we’re truly sorry to hear about the delay with your order. We completely understand how frustrating that can be. Just to clarify our shipping process, orders are processed and shipped after 1 to 2 business days. Once your order has left our facility, the estimated delivery time is 2 to 5 business days. In your case, we shipped the order out the day after it was processed, and the delay unfortunately occurred on the courier’s end. We always aim to provide timely and reliable service, and your feedback helps us improve. If there’s anything else we can do, we’re here to help. Best regards, FragFlex Team

Response from Fragflex· May 20, 2025

Hello Raymond, We're very sorry to hear that your order has not been received despite being marked as delivered. Our support team has reached out to your email to assist you further with this matter. Please check your inbox and spam folder, and let us know if you need any additional help. Best regards, FragFlex Team