Excellent
907 reviews
GainfulOur Mission: Empowering you to feel pride in attaining your goals. We sweat the details so that you don’t have to – giving you peace of mind that your supplements contain the finest ingredients, specifically for you.FIND YOUR BLENDOUR MISSION
Gainful (gainful.com) has 907 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 63 reviews with 1 star · Clear filters
Alexandra H.
Posted
My package never came in
Response from Gainful· Oct 14, 2020
Hi Alexandra, I see that our support team emailed you your tracking link and your shipment will get to you tomorrow :) We're excited to have you start your Gainful journey!🙌
Allison R.
Posted
Worst company I have ever dealt with!! My 20 year old daughter signed up for this & has not been able to cancel. The website won’t let her go to her profile & cancel. She’s emailed them, no response! Called numerous times & mysteriously gets disconnected when a live person comes on & she says she wants to cancel! Thankfully her father is an attorney so we will get this taken car of!
Response from Gainful· Sep 5, 2020
Hi Allison, We're sorry to hear this! On weekends our support team is only available for light email coverage, please email [email protected] with the subject line " trouble canceling" so that we can flag this email to our support team and be responded to as soon as possible. If she is not sure what email she used to create her account please have her include her shipping address so that our support team can locate her account. Please keep in mind we are closed on Monday due to Labor Day. In the meantime, below are instructions on how to cancel which can also be found in our help center please see link below. https://help.gainful.com/hc/en-us/articles/360017132234 1. All accounts with a subscription will have the ability to cancel online. If this option is not showing this means that the incorrect email was used. 2. Please log out and try a different email. This link can be used to log out gainful.com/logout 3. Once logged in, click on " Subscription" , then select " Edit Subscription", click on " Cancel Subscription" and continue the next steps to confirm the cancellation. We hope to get this taken care of soon!
Dave
Posted
Gainful didn’t print my apartment number on the shipping label and my package wasn’t delivered to me. Good luck if you buy from them.
Response from Gainful· Sep 10, 2020
Hi Dave, We're very sorry about this issue! We can look deeper into this and we will gladly send you a replacement for the missing shipment :) Please email [email protected] or call us at (415) 991-7243. We can be reached from 9-5 PST M-F. We look forward to hearing from you!
Jessica J.
Posted
I decided to give this a try in my weight loss journey. BIG MISTAKE Not only did the stuff taste Horrible (and yes I tried their “flavor sticks”) but it was not worth the money. I unsubscribe and they still charged me! I had to call and order a new bank card because of them! Their customer service is pointless as well. Save your money, time and your tastebuds by skipping this crap!
Response from Gainful· Jun 4, 2020
Hi Jessica, Sorry to hear this! We see that our Customer Care Team assisted you with this already. But if you have any other questions feel free to reach out :)
Colby M.
Posted
I did not like the taste of the Protein and it was bland and lumpy. When I tried to change/ cancel my subscription at the website the only thing that would show up would be a checkout cart. So far 2 orders have went through that I could not stop.
Response from Gainful· Feb 27, 2020
Hi Colby, Sorry to hear that you did not like your shakes! Email us at [email protected] and we will make sure to turn this around :) Regarding access to your account, this happens when using the incorrect email address to log in. Please email us your shipping address and we will locate your account for you. We look forward to hearing from you 😊
Waldina C.
Posted
I had tap 1 star because I need it to write a review...this company does not offers refund( they know you will be dissapointed and want your money back) TASTELESS PROTEIN SHAKE EVER....the so called flovor stick are no taste at all...... Be carefull...you will endup with a bad product, and no refund.....this company it is the worse....
Response from Gainful· Feb 7, 2020
Hi Waldina, Sorry to hear that you did not love the taste of your shake!:( All our customers are unique and taste varies from person to person. For this reason, we offer a variety of Flavor Sticks and always work with our customers to get the taste personalized to their specific likes 😃We see that you're working with our team on this and we're confident that, with a little experimentation, we can find your perfect flavor. 🙂
Rachel W.
Posted
I used to be a huge fan of Gainful when they first started up, however, since they changed their protein formula to use "Flavor Sticks" rather than integrated flavors it has tasted awful no matter what I do. I reached out to customer service to see if they would take my last shipment back - sealed and unopened - or issue a refund and they refused, only offering to send more flavor sticks, which is the root of my problem. DO NOT purchase Gainful if you are at all opposed to extremely artificial tasting flavors and lumpy protein shakes. Their customer service is horrible, they won't even accept their own product back or issue a refund. I will never recommend them again.
Joshua A.
Posted
The taste is terrible and I couldn't even finish the bottle I made. The sticks made this nasty thick layer above the powder after 5 minutes of sitting and it tasted so chalky. I reached out to try and get a refund but they wouldn't do it. Horrible experience at Gainful I do not recommend. Selected one star because I couldn't rate it 0.
Response from Gainful· Jan 9, 2020
Hi Joshua, We are so sorry to hear that you did not enjoy your blend!😞 We would love to continue working with you to find the best blend and Flavor Sticks for you! Feel free to email us again at [email protected] - we look forward to hearing from you! :)
