GearanimeReviews of gearanime.com

Worse customer service, I’m still waiting for my order, the tracking information hasn’t changed since the 15th of December, I’ve contacted the post office & they have said it was just a pre shipment label that was created. Nothing was sent or dropped off to them. I’ve contacted Gear Anime about it & they repeatedly tell me the same thing, ( There is nothing they can do but wait for it to be delivered, ) I’ve asked Gear anime to give me the information for the carrier that was supposed to deliver it to usps & they can’t give me anything that can help find my order. They just keep saying that same statement. I placed a large order & for there to be such a lack of care when my package hasn’t even been sent is ridiculous. So very frustrated & disappointed in this company.

My package was order a month in advance to when I wanted it. It took them 2 months and I still haven’t received my package. If you don’t mind waiting half a year to get your purchase absolutely go for it. Otherwise this was quite a scam to me because I spent my money and still haven’t received my item.

Ordered on 11/28/2024. I never received my shoes. They created a label. On Dec 5 2024. Never sending out my shoes. Emailed company and the response “ They are now in transit to your location, so please keep your patience and let me know once you've received them.” I telling you the are not in transit because the carrier you are using has not received them. I know because I work for this carrier. Then I was told, They will update me about my product. Still no new update. Still don’t have my shoes. I am very disappointed more so because this was the only thing asked for. I don’t have time to deal with or even fine another company. I should have read the reviews first.

The shoes I received are absolutely way too big. I can't even begin to explain how frustrating this whole experience has been. I reached out to the company with the hope of resolving this issue, explaining the situation in detail. I told them that these shoes were a gift, and while they were tried on, they were never worn outside or used in any way. They were in perfect condition, pristine as the day they arrived. I asked if there was any possibility of exchanging them for a size that would actually fit. To make it easier for them, I even offered to cover the cost of shipping the original shoes back, just to show my commitment to solving this problem. Yet, despite my sincere efforts to make things right, they completely shot down my proposal. They didn’t even consider the possibility of an exchange or show any flexibility at all. It felt like my concern didn’t even matter. I’m left in disbelief—how could they treat a loyal customer this way? A simple gesture of understanding could have gone a long way, but instead, I’m stuck with shoes that are completely unusable, and they’ve left me with no other options. The response I received from them was utterly frustrating. Instead of addressing my concern directly, they sent me a generic message showing the sizes they offer on their site. As if that was going to help me! I already know what size I needed to order, and I certainly don’t need a rundown of what’s listed on their website. The issue isn’t the size chart; the problem is that the shoes they sell are bigger than what’s advertised. It’s not my fault that their sizing is so off, but now I’m stuck dealing with the aftermath of their poor product description and lack of customer support. Their response was completely unhelpful and left me feeling completely disregarded.

These shoes are incredibly cheap and feel like they are made of flimsy plastic. They are definitely not worth the high price this website is asking for. The image on the shoes is also not as detailed or crisp as the photo shows. If I could return them I absolutely would and I do not recommend this website.

If I could leave a (-) star I would. Package took over a month to get to my address and due to their system it removed my apartment # so USPS couldn’t deliver. After multiple times contacting customer services they stated in order to provide a refund it needs to be returned back to them. The package is now lost in USPS, my son never received his bday gift of shoes and I’m out over $100+. WORST CUSTOMWR EXPERIENCE EVER. Will never shop here again and suggest you do the same. You can get the same product via Amazon or your nearest Anime store at the mall.

Worst customer service I've ever experienced. I asked for a US9 shoe and they sent a US12. They refuse to take any ownership of their mistake and now I am stuck with a pair of $70 crocs that no one can wear. Absolutely blown away that a company can operate like this.

I purchased these animated crocs I wrote customer service and asked them to exchange them or I want my refund back because the shoes is very plastic very light and very cheap and I am very pissed off. They sent them to me when they were three times bigger than the size I asked for I was told there’s nothing they can do about it so I guess I’m stuck with these shoes. I’m pissed off. Don’t sell false advertisement and say that you treat your customers right because you do not, I’m going to send these shoes back and I expect my refund back so I’m telling everybody who purchased anything from these people you got a big surprise coming to you because they act like they don’t have no money and they don’t want to give me back my $69 I paid for some cheap not an I sent crocs that they probably got from the $.99 store. I am pissed off .