Average
391 reviews
Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Consumer Courier, with an average rating of 3.1 out of 5.
Showing 135 reviews with 1 star · Clear filters
JEFFERY
Posted
The investigations telnet is extremely slow or doesn't work most of the time.
Response from Gen Mobile· Mar 13, 2026
Hi Jeffery, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
JOHN
Posted
I got my back pack stolen from me and I need another phone but I can't get another phone.that sicks
Response from Gen Mobile· Mar 13, 2026
Hi John, we're sorry to hear your backpack was stolen. That’s a really frustrating situation. A member of our team will be reaching out to take a closer look and see how we can help.
Amanda R.
Posted
Phone doesn't work and I have not been able to get a hold of anyone
Response from Gen Mobile· Mar 13, 2026
Hi Amanda, We're sorry to hear you're having trouble with your phone, this is not the experience we want you to have. A member of our team will be reaching out to help look into this.
ROSALINDA
Posted
I do appreciate everything that this company has done . On that note my number is no longer working so I can't receive or make any calls or messages.
Response from Gen Mobile· Mar 13, 2026
Hi Rosalinda, thank you for your feedback and for the kind words about Gen Mobile. We're sorry to hear your number is no longer working. A member of our team will be reaching out to look into this and help resolve it. If you need immediate assistance, you can also contact Customer Care at 833-528-1380 or chat with us at genmobile.com.
NICOLE
Posted
Phone don't work, it's trash
Response from Gen Mobile· Mar 12, 2026
Hi Nicole, we're sorry to hear you're having trouble with the phone. A member of our team will be reaching out to look into this and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
ELIZABETH
Posted
The phone doesn’t work
Response from Gen Mobile· Mar 12, 2026
Hi Elizabeth, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Erica
Posted
The phone quit working a week later it wouldn’t even cut back on
Response from Gen Mobile· Mar 12, 2026
Hi Erica, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to you to take a closer look and help resolve this. If you need immediate assistance, you can also contact Customer Care at 833-528-1380 or chat with us at genmobile.com.
KENDRA
Posted
Within the company can approve on being able to know who your talking to so your not just cutting is phones
Response from Gen Mobile· Mar 12, 2026
Hi Kendra, thank you for your feedback. We take our customers’ privacy and account security very seriously. In some cases, our team may need to verify account details before making changes or discussing service to ensure we’re speaking with the correct account holder and protecting the account. If you ever need help with your service, our support team will be happy to assist. You can chat with us at genmobile.com or call 833-528-1380.
