GiftcatsReviews of giftcats.com

We ordered a gift for Mother's Day on May 8th. It is July 9th and we have not received it. The company said it is due to COVID-19, but they can not even tell me where the product is. Horrible customer service. Do NOT use them.

So after trying to track my order from May 15 it's now July 3, I have not receive my items which was suppose to be for father's day.Can't contact seller this sucks

I received a product from this company a while ago, and it never lit up (the glass part didn't fit the base). I contacted the company, but they kept acting very rudely, trying to convince me that the product was never mistakenly sent and finally telling me that it was my fault. I finally had them send another one, paying another $10 for shipping, after three months of unproductive conversations over emails. However, the product that I just received is still broken, with the glass being too large for the base, again. I swear that you will never get a product that works properly or you desired to have in your room.

Looks like I'm having the same problem as everyone else. Placed an order middle of February and they gave me a bogus reference number. I've always been Leary about ordering over the internet AND giving my CCRD account information, THIS IS WHY! Here it is 4/9/20 and still no product. They had enough time to carve it out with their teeth!! Please take to heart the comments on here, they are factual!

I order a lamp over a month ago which is $50 freaking $50 dollars and they haven’t gave me my lamp or money!!!! They don’t even reply to my email. DO NOT BUY FROM HERE

I ordered over a month ago and have not received my product and no response to my email either this is scam I would not buy from them again

WORST COMPANY EVER DO NOT BUY!!!!!!!!! Never got my lamp because of the Chinese Spring Festival that they said was from the 20th to the 30th. Now they're saying it's from the 20th to the 15th which is not true, it ended on the 8th. I cannot find a way to get my money back.

this is the most awful company I have EVER ordered from. I ordered the 3D lamp on January 21, today is February 3rd... it was supposed to be a valentines day gift. I have tried emailing sales@giftcats more than 3 times already and each time I have gotten the same automated email saying my order can't be processed because of the Chinese spring festival. "We will have the holiday from Jan 20th - Jan 30th. therefore, we can't process the order and reply to your email in time during this period" I want a refund on my order but it isn't giving me the option to request it. I feel like I've been scammed. DONT order from this website.