Great
3,608 reviews
GlassesShopAffordable Prescription Glasses & Sunglasses Online Store. Easy to Buy! 1000+ styles frames start at $6.95, include free lenses & coating. 30-day Return, 365-day Warranty. GlassesShop has sent out hundreds of thousands of glasses to clients all over the world since 2004.
GlassesShop (glassesshop.com) has 3,608 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
Showing 297 reviews with 1 star · Clear filters
Ray P.
Posted
Well, we don't know, no glasses yet, what gives.
Response from GlassesShop· Feb 9, 2020
Dear Ray, We are sorry that we have failed to let you have a pleasant shopping experience. Shipping takes more time recently. If you have any problems, please send an e-mail to [email protected]. Sorry again.
Mimi W.
Posted
It's been over 10 days. No sign of order status update...nothing! Bad!
Response from GlassesShop· Feb 9, 2020
Dear Mimi, We are sorry that we have failed to let you have a pleasant shopping experience. Shipping takes more time recently. If you have any problems, please send an e-mail to [email protected]. Sorry again.
customer
Posted
I have no idea where my glasses are, no way to track them and no one else does either. I will never order from here again. Hopefully one day they show up I guess🤷🏻♀️
Response from GlassesShop· Feb 9, 2020
Dear Customer, We are sorry that we have failed to let you have a pleasant shopping experience. Shipping takes more time recently. If you have any problems, please send an e-mail to [email protected]. Sorry again.
customer
Posted
Still waiting to receive my order. It takes way to long with no updates.
Response from GlassesShop· Feb 9, 2020
Dear Customer, We are sorry that we have failed to let you have a pleasant shopping experience. Shipping takes more time recently. If you have any problems, please send an e-mail to [email protected]. Sorry again.
customer
Posted
Each time I would message a person about a question it would take forever for me to get a response. When I was trying to add the FREE pair to my order with my other pair it was not taking off the glasses that should be free. I told the person I messaged they told me the pair I picked were included in the free choices (which I knew already) because I picked a pair from the link. I ordered anyways and just said forget the free pair. I then messaged them back asking them how I could get my free pair they said you have already ordered so there’s no way unless you pay for them and you tell me the order number and I reimburse you but will take so many days to return on your card. That person was COMPLETELY unhelpful to me and just didn’t care, and took forever to respond to me each time. When at the top it would say respond time 1min. Once I get this pair that I ordered I will never use your company again. I had such a bad “first” experience. I hope you get better customer service then that.
Response from GlassesShop· Feb 6, 2020
Dear Customer, We are sorry that we have failed to let you have a pleasant shopping experience. We have taken your feedback seriously and will try to do better. Sorry again.
Ep
Posted
There are way better online glasses retailers (that will actually get your prescription correct). Plus I realize the frames are not great quality either. Also bad customer service. What do I want out of glasses that magnify my vision? & only get 50% back is better then having glasses by a bad company. (More like $5 ) You have to pay yourself to send them back. Glad I didn’t pay for thin lenses from a place I don’t even want a credit from. I don’t believe these positive reviews unless they did the get free glasses and they got it close enough and the company isn’t trying to pretend the prescription is right.
Response from GlassesShop· Jan 19, 2020
Dear Ep, We are sorry that we have failed to let you have a pleasant shopping experience. We usually need your eye doctor to confirm the prescription of our glasses to judge if it is correct and our return policy is on our site: https://www.glassesshop.com/doc/easy-return All of our reviews here are from "Automatic Invitation" and we are trying to solve your problems, please reply to our customer service. Sorry again.
Barb's P.
Posted
I always buy from glassesshop. Love there glasses. But this order I emailed after I received them. I’ve gotten no reply. The lenses were way thicker than usual. I always pay more for thinner lenses. Not sure what happened this time. But I won’t wear them. They look awful with thick lens. Would love to trade them out for replacement with correct lens that’s thinner
Response from GlassesShop· Jan 9, 2020
Dear Barb, We are sorry that we have failed to let you have a pleasant shopping experience. Please check your junk mail or send a message to our FB page. We will help to solve your problem. Sorry again.
customer
Posted
Almost two weeks and still no glasses! No emails nothing!
Response from GlassesShop· Jan 6, 2020
Dear Customer, We are sorry that we have failed to let you have a pleasant shopping experience. Please check your junk mail or send an e-mail to our customer service. We will help to solve your problem. Sorry again.
