Great
813 reviews
Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Showing 148 reviews with 1 star · Clear filters
Stelios B.
Posted
Go with smart start guardian
Response from Guardian Interlock· Nov 13, 2019
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. We're sorry to see you go, but wish you luck in the future.
Gary O.
Posted
Everything takes way too long.
Response from Guardian Interlock· Nov 13, 2019
Thanks for providing this feedback and speaking with us today. We hope to work hard in the future to help change your mind.
Bruce D.
Posted
Nothing but problems! Installation and blowing in! This is really disgusting!
Response from Guardian Interlock· Nov 8, 2019
We're sorry you had troubles testing, it sounds like we tried our best to help you with testing. We're sorry to see you go, but wish you the best of luck in your future.
Jamie W.
Posted
Seriously??? Does anyone give you a good review?? F*&$ this thing!!!! It's soooo inconvenient!! I'm sure as h#@* not driving under the influence, now I'm just driving distracted...turning through an intersection and having to try to "blow" I have almost crashed numerous times because of this stupid device!! Not to mention how HUMILIATING it is to have to go through this!! OH and I was told "it may ask you to blow again while your driving, but probably not", every SINGLE time I drive I have to blow about 3 times...I live 6 minutes away from work, and have to blow many times before I even get to work..that's extremely frustrating!! I am a professional, and NOT a druggy or alcoholic, but I am being punished and treated like such...this whole entire process is ridiculous and just a way for you and government make money, it doesn't actually help anyone!
Response from Guardian Interlock· Oct 17, 2019
Unfortunately, our devices' settings are dictated by state regulations, but we've done our best to configure the device with audible tones, to keep you from having to take your eyes off the road to complete a test. We appreciate you taking the time to provide us with honest feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how.
Daniel P.
Posted
12 hours working 3rd shift. Device started car and I drove to a gas station by my house for a soda. Attempted test to get home for another half hour and couldn't get it to stop aborting the test mid blow (never having taking a drink if said soda). Sat on hold all the while until an operator finally answered but couldn't do anything to help. Then transfer to a "technician" for more assistance only to get their personal recording. Stroke of luck when finally the device worked and I was able to drive the 2 minutes home. Garbage device.
Response from Guardian Interlock· Oct 10, 2019
We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and get you back on the road with ease. Someone from our management team is looking into this and will be in contact with you shortly to see how we can help you through this difficult time.
Jose
Posted
it has been horrible. i have been locked out and i have been following the instructions. i have clean pieces, not had any food that may give false positives and it still fives me a abort message. i have had to pull over on the high way because of the rolling test five minutes after driving to get it retested.
Response from Guardian Interlock· Oct 7, 2019
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. Someone from our executive management team is looking into your account and will reach out to you shortly to see how we can assist you in getting this resolved.
Anthony M.
Posted
Worst breathalyzer company I've ever used,don't take my word for it,read all the reviews.
Response from Guardian Interlock· Oct 7, 2019
We try to maintain the highest standards of service, and apologize you didn’t have that experience. A team member will be reaching out and we’ll try our best to resolve your issues.
Carol Anne T.
Posted
Very dated, bulky equipment. No mention of a camera in brochure or on-line. The camera is so huge and obtrusive , I almost had the system removed just based on the camera . I did not realize it would be there nor it would be so big and ugly .
Response from Guardian Interlock· Sep 23, 2019
We're sorry for the misunderstanding. Some states do require a camera while others do not. Someone will reach out shortly to see how we can assist.
