hayuReviews of hayu.com

Absolutely terrible! The worst streaming device and customer service. There is constantly an issue that stops me from logging in successfully. I was unable to login at all for around three weeks, yet was still charged.

Minus 5 stjerner her fra! Hayu skylder mig for 14,5 måneders abonnement. Jeg havde opsagt mit abonnement, men hayu synes da ikke det betød de burde stoppe med at trække penge! Og de svare ikke hos kundeservice

I have been a Hayu member for years, only because it is the only streaming service that I know of that offers “The Real Housewives” series. I put up with the crappy app because of this. It is the most frustrating streaming app that I use, it often does not pick up the shows where I have left off, which means I have to manually punch in each letter of the show I want to watch and find the episode I was on. Maybe there is a better way to utilize this app.. but I have multiple streaming apps and this one is by far the worst to navigate. It kicks me out randomly, and lately I have been getting random ads in the middle of episodes.

Total scam by Amazon/Hayu. I had to call and demand a refund for this scam (which I did not knowingly subscribe to), on the basis that I have never received an email reminder for 24 monthly payments (at £4.99). I was first offered 1 month, which I rejected and informed them that I would raise a chargeback for the full 24 months. I was told to hold, and the agent (Angel) came back and offered me 2 months. I rejected and she offered 3 months. Again, I refused and demanded a full refund, to which she came back with a 6 month refund option. I declined this and demanded to speak with Hayu, who they repeat many times is "a third party platform". They wouldn't provide Hayu contact details and in fact completely avoided this request around 10 times of asking. I waited approx 10 mins on hold and was offered 12 months refund (£60). I again explained this was NOT a negotiation, and unless a full refund was given I would take further action (and file a chargeback) on the basis that this is a breach of consumer contract regulations, notably no monthly email billing/reminder was provided and no proof of subscription offered. After ANOTHER 10 MINUTES ON HOLD (total now 50 minutes) I was promised to receive an email to contact Hayu, and the 12 month refund. I will now contact Hayu to obtain the other 12 months and if unsuccessful, will dispute via Amex. Jeff Bezos you should be ashamed of yourself and this scam you're running.

So awful. It keeps freezing saying you're watching hayu on too many devices which is a BS. Doesn't save your show for you to resume even when you've added it to your shows. The subtitles are so poor and most of the time they're too fast and don't match the shot. So so bad.

As others have mentioned before, very glitchy, keeps logging off and worst of all: U PAY AND GET ADS!!! And as the cherry on top, u can't skip them & if u close ad on ur episode, IT WILL FORGET WHERE U WERE IN THE EPISODE!!! So in conclusion: You pay for Hayu, still get ads, if you try to close them, you will be punished by losing your progress on the episode!!! Amazing 👏🏻👏🏻👏🏻 I didnt think it was possible for a streaming service with these big names available to be so bad... but hey, it's the only choice there is if you want to watch these shows... yeah I'm baffled

So many errors, need to keep logging back in after each episode. Most frustrating streaming platform Ive used.

Terrible app - most of the time episodes simply don’t work or are missing. Customer service unable to help and so paying for a service where trying to watch becomes incredibly frustrating. You either have to give up on shows or accept that, with Hayu, you may have to jump ahead episodes as those in between won’t play.