Home Care DeliveredReviews of hcd.com

You guys need to make sure your delivering it to the correct location

This company never gets the order correct and doesn't ship on-time. The website does not accurately display the shipment info and when orders are approved they don't ship as scheduled every 30 days. Customer agents don't call back or have the correct information about your orders. This company needs to fix these problems fast before they lose customers.

Home care is not about patient needs . Supply was approved and documents received in January of 2025. I received the supplies in January and February and home care stopped sending supplies and requested a new set of documents from the doctor.

Despite following up best a consumer can to be sure that HCD completes paperwork on time and appropriately for the needs of the participant (their customer) they fail to communicate with the customer to verify product needs. Send paperwork to the insurance company after the customer calls them to see why the order isn't sufficient. After speaking to a supervisor and following up the next MONTH after getting an inadequate supply need you are lied to again and told HCD is "waiting" on the insurance company. Only to call your insurance company to be told the paperwork was sent to them from HCD literal minutes before the insurance agent pulled the clients file. HCD is horrible on paperwork, horrible about lying and has horribly ill informed customer service reps.

It's not taking my password.

Honestly the most disrespectful customer service I've ever dealt with and I can not get them to send me the correct catheters and will be going to a new company. If I can't get my other supplies I will be going to another company as well.

I need to return the shipment of pull ons I just received. THEY ARE NOT WORKING!! My daughter is soaking herself and anything she is sitting/sleeping on. All I was offered was to mail me samples. She was using super absorbing pull ons and now these new things are JUNK!!

I had to wait too long to it,I had to buy diapers and pads and wasn't able to get my medication.