Average
8,157 reviews
Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.
Showing 2,340 reviews with 1 star · Clear filters
Martin B.
Posted
Probesendung wird nicht verschickt, auch nach Beschwerde. Abo wird nicht storniert, auch nach telefonischer Kündigung. Empfehle allen die Abbuchungsgenehmigung zu stornieren, auf PayPal geht das so: Konto - Zahlungen - Verwalten Sie Zahlungen im Einzugsverfahren - Vision Path - auf ABBRECHEN klicken.
Noreen
Posted
I am on hold trying to cancel my subscription ... I will just go through my bank if i need to but, this is unreal how hard they make it to cancel ... i will just dispute through my bank ... they said the wait time is 30 seconds, then under 3 minutes, i've been holding for 9 minutes as of right now ... they won't stay in business doing business this way
Response from Hubble Contacts· Feb 22, 2019
Hi Noreen, Thank you for taking the time to leave this review. I'm so sorry to hear you had trouble with our cancellation team. I'd like to find out more, and see if there's anything we can do to help! Please send this review in an email to [email protected] at your earliest convenience. Best, Vanessa
Crystal
Posted
Contacts didnt work called to cancel subscription emailed...then spent almost half an hour with a woman on phone to get a refund for an unauthorized charged...asked twice to speak to a supervisor finally after the second time of asking im told the supervisor is on another line and will call me back...i was pretty much told id be charged for contacts I cant use and the lady was rude had an excuse for everything...stay away from thia place...
Response from Hubble Contacts· Mar 5, 2019
Hi Crystal, Thank you for taking the time to leave this review. I'm so sorry to hear that you have had a frustrating experience with our team. I would love to find out more about what happened and see what I can do to help resolve this. Please send an email to [email protected] at your earliest convenience! Best, Vanessa
Denise B.
Posted
I didn't even have time to try to free pair before they charged me. I asked for a refund with nothing from them. Stay far from this company.
Response from Hubble Contacts· Mar 5, 2019
Hi Denise, Thank you for taking the time to leave this review. I'm so sorry to hear that your subscription box charge came as a surprise. I'd like to look into your account, as well as your interactions with our customer service team to see what we can do to make this right. Please send an email to [email protected] at your earliest convenience! Best, Vanessa
Lars P.
Posted
oh my goodness, stay well clear of these scammers. It is, of course, super easy to sign up, but if you want to cancel again, then you have to call a premium number, so you can really be gouged for money. Given how rubbish the lens boxes are, I guess this is where they make their money.
Response from Hubble Contacts· Mar 5, 2019
Hi Lars, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had a frustrating experience with our team and with cancelling your subscription. I encourage you to visit our website to view the TOS, which outlines the other options for cancellation (you do not need to call). Additionally, I'd like to let you know that our phone line, which is the quickest way to cancel, is not a premium number, but actually toll free. Lastly, I'm sorry that the lenses were not to your liking, and I hope that you will reach out to me at [email protected] if you are unable to contact our cancellation department. Best, Vanessa
lauralee
Posted
These contacts are the worst I've ever had. Everytime I call to cancel nobody answers. They are dry contacts and sometimes there are no fluids in containers when u open them. The worst product ever
Response from Hubble Contacts· Feb 19, 2019
Hi Lauralee, Thank you for taking the time to leave this review. I'm so sorry to hear that you're not happy with the lenses and that you have had trouble reaching our team to cancel your subscription. From what I can see, you emailed us in July, but we haven't received a call from you. Please try 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, to cancel your subscription, and I would like to ask you to send an email about your lens packs being dried out upon arrival to [email protected] so our Quality team can do a complete investigation. Best, Vanessa
Ms T.
Posted
Didn’t get any time to actually ‘trial’ the free trial before I’d another box in the post and the trouble I’ve had trying to obtain a refund has been ridiculous and has taken weeks so far with no refund in sight - the return label they sent me was questioned by the post office so I’m worrried they won’t get the parcel and then I have to wait another month before they’ll look at the proof of postage in order to obtain my refund!! Terrible service!!
Response from Hubble Contacts· Mar 5, 2019
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear that the subscription charge came too early for you. This is to ensure that you do not run out lenses before the next order arrives. I see that you've had trouble obtaining a refund, and I'd like to look into this myself to find out more and get this resolved. Please send an email to [email protected] at your earliest convenience. Best, Vanessa
DMed
Posted
Misleading about how they do business. I signed up for 15 days worth of "free" lenses for only £3. Sounded like a good deal at first but then they auto subscribe you with out making it obvious how they operate. They then start charging you £27 per month and make it difficult to get your money back. I saw the payment go from my a/c and emailed them to find out what it was and got a stock email back. Avoid.
Response from Hubble Contacts· Mar 5, 2019
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had a frustrating experience both with our program and with our customer service team. I'd like to make sure that all of your questions and concerns are addressed, so please reach out to me at [email protected] at your earliest convenience. Best, Vanessa
