Travis M.
Posted
midlevel exec gaslit me over 120 bucks they owed me
when the theta engine on my 2018 Hyundai sante fe went Hyundai had to replace it because of a class action lawsuit. I was told I could be reimbursed for several costs. But filing it took me over 15 hours on the phone, hearing different answers from at least 3 different call centers, a request for arbitration from the BBB and then I received 2 harassing phone calls. The first was telling me they would end the arbitration 10 days before my allotted evidence-gathering time was complete. I gave him a hard NO on that. (they didn't ask, it was a statement, but they couldn't. A couple of days later I got another call from the same guy selling me a circular argument about some other costs I had claimed related to a labor issue. When I read him comprehensive text provided by an actual hyundai tech he said "I can't validate that I'm not an engineer" suggesting I go, at my own expense and buy a professional Hyundai service tech manual which I wouldn't be reimbursed for so I could show him. I was only asking for &120 on that point. the book is probably over &100. To put this in perspective I had some mid-level exec call me and gaslight me over 120 bucks. The dealership agreed I shouldn't have been charged. (the private dealership reimbursed me) this happened over almost 4 months. after all this work I got my 421 dollar reimbursement. I am no longer a loyal Hyundai Customer.