Great
333 reviews
ImpartureSpecializing in the most essential and in-demand digital disciplines, Imparture offers a focused selection of courses, designed to upskill your knowledge and fast-track your career. With HQs in the worldʼs most notable tech hubs, and 26 training locations worldwide, Imparture presents a platform to actively learn the very latest developments in digital.
Imparture (imparture.com) has 333 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
Showing 27 reviews with 1 star · Clear filters
Sam
Posted
Never ending spam. They ignore the unsubscribe. Poor approach to business.
Response from Imparture· Feb 28, 2019
Hi Sam Please accept our apologies, If you could send us an email to [email protected] and we'll ensure your details are removed straight away Best wishes Imparture
Lil
Posted
Been spamming my emails for months after asking them to stop
Response from Imparture· Feb 28, 2019
Hi Lil Please accept our apologies, If you could send us an email to [email protected] and we'll ensure your details are removed straight away Best wishes Imparture
Maelina F.
Posted
The worst customer experience imaginable. It was impossible to get a straight answer about the course I wanted to attend. It took several attempts to get a human on the phone, none of whom understood my request to join a social media course in New York, not Philadelphia! I don't know how my office manager finally got a hold of someone, but it was a miracle that we were even able to attend. Would not recommend.
Response from Imparture· Mar 7, 2018
Hi Maelina, Thanks for taking the time to give such detailed feedback - its really disappointing to hear that on this occasion Imparture did not exceed your expectations. To serve questions out-of-hours, Imparture had been working with a provider to provide out-of-hours support. Whilst we had provided them with detailed scripts to help assist our customers enquiries, in practice they had been struggling to respond and on this occasion was the reason for your poor experience. To address this, we've since replaced the out-of-hours receptionist with a voicemail box and commit to responding to customers within 24 hours (the majority are contacted within 12 hours). From looking at your feedback form, I see that you shared that you did have a great experience, scoring a 9 out of 10, and hope that you are starting to implement these practices within your business. If you'd like to connect, please reach out to me on +1-855-344-4847 between 9am and 1pm Eastern and I'd be more than happy to connect. Kind Regards James Fell, COO, Imparture
