JagexReviews of jagex.com

By far the worst company I have ever had the misfortune to deal with. 0 customer service in 2021. REALLY?!

Great, my 10+ year old account was stolen and their customer service won't give it back to me. I have 2 email addresses that were associated with the account for a total of 9 years, at least one long-standing password, the date the account was created and all usernames from there on. I even gave them a transaction number I once used to purchase a membership via PayPal. Why the hell should all this not be enough to prove that I am the owner of the account? What more do I need to add for you to believe me? The employees act insanely ignorant and probably don't even look at the recovery request before hitting "decline". Either only bots work at Jagex or the employees just don't feel like helping. You can't even send an email to get a proper answer or explanation. Thank you for tolerating account theft, I'm out of here.

Just logged back into my account after a few years, played around for a couple minutes, then logged off. Tried to login a week later to actually spend sometime playing and I was banned for macroing? How the hell do they think I was macroing when I literally just played for 2 minutes. I don't even know how third party software works. Not sure how I can appeal this. Had a paid subscription on that old account and was planning on starting up again. Are they really just going to steal all the work I've done with no evidence?!

If I could give negative stars to Jagex I would. They do not care about their community, it’s been clear for years they only care about MONEY. F*** you jagex

poor excuse of a company at least other company's make good excuses

Jagex are ruining runescape

Allows cheating but bans hd plugins. Company ran by a black market which they run you cannot change my mind

Banned for macroing when i never used a bot.