John Medeiros Jewelry CollectionsReviews of johnmedeiros.com

I bought several sets of earrings for my wife about 3wks before her Birthday. Unfortunately, they were all too heavy for my wife. Contacted them to seek a credit for a return and was told they won't accept back after 5 days. I don't recommend buying for Christmas or Birthdays if you possibly need to return. Very disappointed that they would not take them back and after inspection, offer a store credit. I asked twice respectfully and then they seem to have blanked me.

This is the third time that I bought this cross. Extremely disappointed in the quality and have responded twice requesting processing to return it, all within the five day return period. I have yet to hear anything. My only hope is that you will respond very quickly and I will at another time be able to find one in a store where I can look at the quality make sure it meets your previous standards. If I do not hear something by the end of the day tomorrow I will be contacting my credit card company to void the charges because you are unresponsive to your return policy.

I am so disappointed in the service I have received from John Medeiros. I bought a pair of clip on earrings which turned out to be too big/heavy for my smaller earlobes. I messaged customer service about exchanging for a very similar pair. They took 10 days to get back to me, and when they did said "sorry you can no longer return it's been 10 days". They have continued to ignore my messages and emails. What a waste of money, and to think I was going to even exchange for a different piece. Won't be getting my service again and will not recommend them to anyone.

As a first time customer, I was offered a 10% discount code. I entered it with the order and it did not come off the price. I emailed the company numerous times over a week, including customer service. I responded to the barrage of sales emails that resulted from my order. No response. Today, an email asking for a review. If you don't care about customer service, if you care if the price will not be reduced by a promised discount, if you don't care about daily sales emails filling your inbox, then order. And if you don't like the product, good luck reaching anyone.

I have purchased many items from John Medeiros jewelry and have loved them. However I purchased this item online and not only found the quality to not be as expected but the delivery was horrible. I wish I could send pictures. This was for a gift and the box was smashed and torn and the soft pouch the necklace was in was crumbled. The chain to the necklace was kinked but fixable. Hopefully the stone will hold up within the setting. Even my husband who could care less about presentation said this is unacceptable. I would suggest items shipped in the future are more securely packed. After this experience I will only purchase your jewelry from a store so that I can see it in person and know that it won’t be damaged in shipping.

One of the biggest scams. The jewelry is cheap and make sure you read the return policy. This is what the employee told me, I said I didn’t spend $590 on jewelry I anticipated returning. So when I returned the junky jewelry I did not receive a full refund, instead they kept 10% for a restocking fee. So i paid $60 and I have nothing in return. Absolutely ridiculous….

I have a couple of John Medeiros pieces and at this price point, I expected better quality. After only wearing my new bracelet twice, the clasp showed a piece of silver plating that had flaked off. The same bracelet also has shown the metal has worn off. Very poor quality. I won't purchase their jewelry again.

So far…not so good. My new bracelet arrived (by mail) with a defective security clasp. I want to exchange it. With two phone calls (went to voicemail both times) and one email I’ve not heard back from anyone. Will start with both again on Monday. I have ten days to make the exchange. Donna A.