Fridays HealthReviews of joinfridays.com

Response from Fridays Health· Apr 24, 2024

Hi Kristine! We're truly sorry to hear about your negative experience with us. We strive to provide top-notch service, and it's disheartening to hear when we fall short. Please reach out to us directly ([email protected]) so we can make things right for you.

Response from Fridays Health· Apr 24, 2024

Hi Emily! Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your experience with Fridays has not met your expectations, especially regarding communication and provider engagement. It is concerning to hear about the discrepancies and challenges you've faced with your medication schedule and the lack of support received from your provider. Please be assured, we are committed to providing a high level of care and service, and it sounds like we have fallen short in your case. I would appreciate the opportunity to discuss this matter further with you to understand how we can make things right. Please reach out to us at [email protected] at your earliest convenience. Additionally, we will review our provider training and communication protocols to ensure they meet our standards for care and professionalism.

Response from Fridays Health· Apr 24, 2024

Hi Dana, just called and emailed you :) We're happy to give you a full refund if you're looking to cancel your membership! Just want to clarify with you before moving forward.

Response from Fridays Health· Apr 24, 2024

Hi Akam! I'm sorry to read about your experience. This is certainly not the standard we strive to meet. I'd like to understand more about the situation and see how we can make things right. Could you please reach out to me at [email protected]? I will also reach out to you as well! I look forward to hearing from you.

Response from Fridays Health· Apr 24, 2024

Hi Ellen! Thank you for bringing this issue to our attention. I sincerely apologize for the extended wait time. This is certainly not the level of service we aim to provide, and we understand how valuable your time is. We are actively investigating what may have caused this delay and are taking steps to ensure it does not happen again. Meanwhile, I would appreciate the opportunity to address this personally with you. Please contact me at [email protected] but I have also just sent you an email as well, and I will ensure your concerns are resolved promptly. Thank you for your patience and for providing us the opportunity to make this right.

Response from Fridays Health· Apr 24, 2024

Hi Michelle! Thank you for taking the time to share your concerns. I want to sincerely apologize for the issues you've experienced with our service. It is clear we have not lived up to the high standards we set for ourselves, especially in ensuring the timely processing of your medication. We take your feedback seriously and are currently reviewing the specifics of your case to understand where our processes can be improved to prevent such delays and errors in the future. I am personally overseeing the resolution of your situation and would like to ensure that we correct this promptly and to your satisfaction. Please contact us at [email protected] so we can address your concerns more quickly. We are committed to making things right and ensuring your treatment is seamless going forward.

Response from Fridays Health· Apr 24, 2024

Hi Zetoreh, I am truly sorry to hear about the numerous issues you have encountered with our service. From the complications with your prescription to the problems with delivery and customer support, it is clear we have not provided the experience you, or any customer, should expect from us. I understand how disappointing this must be, especially when you were looking forward to a positive start. We are taking your feedback very seriously. I have already initiated a thorough review of your case to understand the missteps at each stage of the process and to implement necessary changes in our service and support systems. Our goal is to ensure that no customer experiences this kind of frustration and inconvenience. Additionally, regarding the erroneous charge and the delay in your refund, I want to make sure this is resolved swiftly. Please contact us at [email protected] so I can personally ensure that your refund is processed as quickly as possible. Thank you for your candid feedback, which is invaluable in helping us improve. We are committed to making things right and hope to have the opportunity to restore your faith in our service.

Response from Fridays Health· Apr 24, 2024

Hi Joanne! I'm very sorry to learn about the cancellation of your appointment without notification, and I can understand how frustrating this must be for you, especially when you are in need of a refill and dosage adjustment. This is not the level of service we strive to provide, and I apologize for any inconvenience this has caused you. I want to ensure that this issue is rectified immediately. Please reach out to us at [email protected] so I can personally oversee the scheduling of a new appointment at your earliest convenience, and address any concerns you have regarding your medication. Thank you for your feedback, as it is crucial in helping us improve our processes and communication. We are committed to making this right and providing the care and attention you deserve.