KarmaloopReviews of karmaloop.com

I placed an order at the 23/feb, it took them 19 days for them to tell me that my order had been canceled due to lack of products. I wrote to them several times during this time and i did not receive a reply. The email i did receive with the order cancelation said that I would have my money back within 2-3 business days. although this is the 10th business day and still no sign of my money being returned to me. I will not be ordering from here ever again. If you want to risk it go ahead but i'd recommend you don't.

This company is fraud. No customer service, no phone line, no nothing. I placed an order about two month ago and still not received my order. I emailed them for refund and no customer service ever replied when my money can be refund. Such a scam company!!!!

I paid for a bunch of stuff from here over a month ago, was still marked as shipment pending so I emailed them (as they have disconnected their phone lines leaving email the sole port of call for communication with them). They did not respond to any of my emails, instead only replying when I escalated the dispute on paypal. I will never give these guys another cent, they were awesome; however they seem to have tried to cut and run with everyone's cash, and have been getting worse and worse since just before christmas. Tl;dr, Don't buy anything from here atm, they will just hold your money for a month or so then maaaaybe return it.

This is one of the WORST, if not THE worst, online shopping experience I have ever had. I'm only giving them one star because I don't think 0 stars was an option. Shipping? Took over a month. Once it did ship, I was dinged for $110 in duties and taxes on a $149 package coming from the US. I just ordered a pair of Zanerobes off of Zanerobe's website for $80, and they came from Australia 2-3 days later, with a pre-paid $24 in taxes and duties that I was fine with paying. Service? Practically non-existent. I had to e-mail several times before I received a response, and when I did, it was a stock response from an "employee". Quality/Value? My Zanerobes came and immediately I knew something was up. They were thin, low quality and not what I am used to with Zanerobe products. Looking into this myself, as I feel as though I was given a low-quality, imposter Zanerobe product. In conclusion, it's simple - DO NOT order from this company unless you want to pay hidden fees for subpar products.

placed an order on Mar.6, never got my package, i've been tracking the package with the tracking number they provided. and the status of my package never shows En-route,but Electronic Notification only. i asked them few times about my package,they just said it's on the way to me. then guess what,today i got a email from Karmaloop,says that my order has been cancelled,becuz it was un-deliverable,how the hell it was un-deliverable?! don't they need to contact me first if they can't deliver by the time? but i didn't see any missed phone calls. and i actually have sent a email to DHL Globe,which is Karmaloop's shipping carrier, i asked them about the package with the tracking number Karmaloop has provided to me, and DHL said, they didn't receive the package at all! so i don't know what the hell they were doing with my order, i shopped from them many times,and always something's up, 3 times faulty item,1 time wrong size,and now is stupid un-deliverable thing which shouldn't ever happen and never happened before. and their customer service is way worse than before. sucks!

be very careful...the quality of product is not very good!!! after my daughter tried on the shoe she ordered, and it fit fine, she did not wear it again for a couple of weeks. when she did, the zipper broke. she called to find out what she needed to do to return it, and she was told, she had to order another pair of shoes, and then return the original pair she bought for herself. we are talking about a 16 year old girl, who has very limited income and was being taken advantage of when told she had to order another pair of shoes in order to return the original pair. definitely would not recommend the product, or the quality of the customer service, because when i called to try and get some better resolution, i was told she was "outside" the timeframe allowed for their return policy...to me that means they know that their product WILL break, and probably pretty early in the lifetime of the product...

i heard from this shop from family members, my first time ordering on this site I order from karmaloop.nl , the 2nd januari 2014 did the payment at 5 januari 2014 they responded to me that my order was gonna be delivered 2 weeks later i send a few e-mails asking them if they knew how the proces of my order was going they said they were gonna look into it, so i still didn't get a package at 21januari.. so i e-mailed them once more and they replied with... "The Products That You Ordered Are Not Available Anymore" This is B/S 16 days waiting just to get an answer that my products are not available anymore this is outrageous! I don't recommend this webshop! when there are a lot more better once out there! still i would like to say they are quick with the replies and with the customers service i'm satisfied, just hoping i'll get my money back..

I made an order on the 19th of June 2013 for two items. One was an 'Upper Playground Wall Decal' artwork and the other was a set of cheap party 'Test Tube Shooters' that was stock imported from third parties in the US by Karmaloop. Karmaloop don't actually have any of what they advertise in stock they simply act as the middle man and import the items for you. From looking at the website and its variations I assumed that this was a professional company which I could rely on so instead of ordering straight from Upper Playground I decided to go with Karmaloop. Boy, I couldn't have been more wrong. Firstly the two items took almost a month to arrive when it stated a couple of weeks on the Karmaloop website. When they did the more expensive Upper Playground wall decals arrived badly damaged because the decals artwork had come loose and had been kicking around in the larger box. I emailed Karmaloop and they agreed to take it back and provide a replacement for which they advised might take a few weeks. I patiently waited for a month or so and when nothing had come and no contact had been made I emailed them to ask what the status of the order was. I was told at that point that the item had been refunded and the order cancelled. I checked my bank account and Paypal account and no refund had been made. I got back to them stating this and that I had requested a replacement that I had been waiting all this time for. After a lot of confusion they said there had been a misunderstanding with the warehouse and my item was still on order and to be patient. I waited and waited and waited. Each month or so I contacted them asking the status and the same thing happened each time. Each time I wasted hours with emails chasing them and every time they eventually put it down to poor communication with the warehouse and the order was still being fulfilled. At this point I thought that this whole thing was due to Karmaloop being completely incompetent. However, I soon realised that they were purposely messing me about and keeping me hanging on with a false hope. When late September arrived I contacted them yet again and after I went through this ordeal for perhaps the 4th time I decided it would be much better if I just requested a refund and bought straight from Upper Playground instead. So in the last week or two I have been chasing up a refund for which I have now been told a number of times that a refund has been made and should have been with me within one business day. I was beginning to lose hope so today I phoned the customer helpline and was met with heavy breathing on the other end and the occasional attempt at saying hello. It was clear from the occasional responsive hello that the representative could hear me on the other end. I tried phoning a few times to no avail so I hung up and went straight into the online chat feature on the Karmaloop website and was met with the same representative called James. I questioned the promises of being refunded and he told me that the latest refund had been processed through Paypal and that because it was coming from a bank account it would take a bit longer. As I have been trading for years I knew this was nonsense as all Paypal transactions are instant or at least show up as pending in your account. Later Paypal confirmed this when I talked to them and said no payment was pending. I asked James how much was being refunded and I got a made up figure which I corrected him on. He then made up this elaborate story that he had talked to accounts who had issued a discount code by mistake instead of a refund and that he was sorting it out now (again). After all this, I got straight onto the phone to the national fraud department 'Action Fraud' who have taken all the details and are informing the police who will be investigating this further. I contacted Paypal who have also taken down the details. Meanwhile I will be going to the Citizen's Advice Bureau with the full intentions of taking the company to small claims court. I am also going to contact all companies involved with Karmaloop and inform them of this case and ask them to stop trading with this fraudulent company. If you are considering making any purchase with this company whether big or small, seriously just save yourself the trouble. Don't put my review down as a one off because it is obvious through my lengthy dealings with them that this is systematic and not down to one employee. UPDATE: A day after I emailed my review to a customer representative and informed them that I would be seeking legal action I received the amount I was owed. Funny that! However, to add insult to injury they refunded it the wrong way costing me roughly £2 in fees to Paypal. To avoid this unnecessary charge all they had to do was refund the original transaction, send it as a private payment or absorb the fee themselves. Yet they failed to do this very simple task. At this point I have had enough dealing with them so I am not going to reverse it and get them to do it again. Now I have most of my money back it isn't worth me wasting more time taking them to court. I have left my report with Action Fraud though in the hope that if others have a problem they will have enough evidence to act.