Gordon Harold O.
Posted
Visa
Good experience a little complicated in a couple of places
Great
290 reviews
We launched this website offering a safe and easy way for all tourists who wish to apply for the Kenyan e-Visa online.We love Kenya and believe it is a top tourist destination in the world. Apply today, it takes only a few minutes...
Kenya Visa Online (kenyavisaonline.com) has 290 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 61 reviews with 4 stars · Clear filters
Gordon Harold O.
Posted
Good experience a little complicated in a couple of places
ROBERT ALLEN R.
Posted
Easy walk-through of all the necessary steps. It would be even easier if the required documents were listed conspicuously on the home page. "Have these documents ready and available before proceeding", or something similar.
Response from Kenya Visa Online· Apr 11, 2016
Thanks for the recommendation and the tip Robert, we will discuss this with our engineering team to implement such a list. Thank you, Susan
KWL
Posted
Initially, I did not like how you had to pay first before actually getting everything up-loaded. I uploaded everything, yet it still would not accept one of my profiles, but the payment seemed to have gone through (almost 250 US dollars). Thus I still had to pay for two Visas upon arrival (another 100 US dollars) GOOD NEWS: The company was very responsive when I asked for a refund, and their e-mails were olite, professional and fair
Response from Kenya Visa Online· Apr 7, 2016
Dear Kendel, Thank you for the review. We always appreciate a good review from a happy customer. Sincerely, Susan
GB
Posted
Good service, though a bit expensive
Response from Kenya Visa Online· Mar 3, 2016
Hi Guido, thank you for writing your review, we always appreciate the good feedback from happy customers. Please understand that it is the Kenyan Government that sets the price of the Kenya online visas fee for each country, we only issue the visa online on behalf of our customers but we do appreciate your feedback. I hope you enjoyed your trip to beautiful Kenya. Thanks, Susan
Nizar J.
Posted
Uploading photo is real problem, so I think you should consider other options.
Response from Kenya Visa Online· Feb 29, 2016
Thank you for writing your review Nizar. I see you had trouble while processing your visa with us. We sincerely apologize if you experienced trouble with the website while uploading your photo. As we discussed, sometimes old browsers affect the website pages, but we do send all travel documents in the promised timeframe. Contacting our 24x7 help desk via chat could have addressed any concern right away. We hope you enjoy your trip. Regards, Susan
T Z.
Posted
Well done site. The download function did not work for some reason. The email transfer of documents worked fine. Thanks
SHIFA A.
Posted
was very easy to fill up the request with step by step instructions
David C.
Posted
Over all not bed, web site not too clear, talk was very good/