Great
629 reviews
Kineon LabsKineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 447 reviews with 5 stars · Clear filters
Brian V.
Posted
I had a broken strap, emailed them and they literally responded within one minute and had a new strap shipped out to me. So impressed!
Response from Kineon Labs· Sep 4, 2023
Hi Brian, glad we can assist you with your concern! Kind regards, Kineon Customer Support Team
Cesca
Posted
I work with a number of elite athletes who all swear by this - every one of them was sceptical at first but they immediately fell in love with the Move+ and use it on any injuries or niggles. I recently got one myself and its been incredible. Couldn't train without it!
Response from Kineon Labs· Sep 4, 2023
Hello Cesca, Thank you so much for the feedback! Glad we can be part of your recovery journey! Kind regards, Kineon Customer Support Team
KH
Posted
I have a small issue with my Kineon. A Kineon rep responded the very next morning and is in the process of remedying my situation. I am very happy with Kineon.
Response from Kineon Labs· Sep 4, 2023
Hi there, glad we can assist you with your concern! Please don't hesitate to reach back and we'll always be happy to assist you! Kind regards, Kineon Customer Support Team
Kevin
Posted
I received my device very sooner than expected even though I live in a remote Northern Town in BC Canada. Packaging was great and device works very well. Kevin.
Response from Kineon Labs· Sep 4, 2023
Hi Kevin, thank you so much for the feedback! We're very happy to know you've received your unit right away! Kind regards, Kineon Customer Support Team
Teresa P.
Posted
Great! You replaced my damaged red light and I did send back the damaged one. A suggestion would be to make the band elastic, as it is difficult to use and adjust. Also, the case should be bigger to hold everything. Thank you!
Response from Kineon Labs· Sep 4, 2023
Hello Teresa, Thank you so much for the feedback and we're happy we could help you resolve the issue you encountered! We'll keep a note of your comment for when we work on the next coming updates. Kind regards, Kineon Customer Support
Julie B.
Posted
Loved the device and seems to be working. My only complaint is the straps. I don't want to have to spend extra money to buy the extender straps for my back considering the device was so expensive. I feel they should have been included at no charge. Company immediately contacted and made right. Highly recommend.
Response from Kineon Labs· Aug 22, 2023
Hi Julie, Thank you for the feedback. We're very happy to hear about your progress and we understand that you're upset with not getting the strap extenders. We've sent you a follow-up email and we'd be more than happy to assist you further in turning around the experience! Looking forward to your reply! Kind regards, Kineon Customer Support Team
William B.
Posted
I have been using my Kineon for solid weeks for tennis elbow, I am amazed on how quickly this helped me heal
Response from Kineon Labs· Aug 22, 2023
Hi William, Thank you so much for the feedback! This is awesome news! We're happy to hear about your progress! Please don't hesitate to reach out if you ever need help and we'll always be happy to assist you. Kind regards, Kineon Customer Support Team
Tim L.
Posted
Amazing product, great customer service, an effective tool to help many problems
Response from Kineon Labs· Aug 22, 2023
Hi Tim, Thank you so much for the kind feedback! Glad we can assist you with your concerns. Kind regards, Kineon Customer Support Team
