Great
629 reviews
Kineon LabsKineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 447 reviews with 5 stars · Clear filters
Jay
Posted
Easy to order. Prompt delivery, overall a great experience!
Response from Kineon Labs· Jul 10, 2023
Hi Jay, thank you for the feedback! Let us know if there's anything else we can assist you with. Kineon Customer Support Team
Nathan B.
Posted
The Move+ is a critical component of my knee pain management protocol. With the help of the Move+ I'm able to train the way I want to in the gym and not pay the price of being in constant pain for the rest of the day. On top of that, Kineon has had outstanding customer service!
Norberto B.
Posted
Excellent support!
Andy M.
Posted
Excellent product and first class post sale customer service. Highly recommend.
Response from Kineon Labs· Jun 4, 2023
Hi Andy, We really appreciate your feedback and the review. We're so happy to assist you and address your inquiries. If you have any questions, please don't hesitate to reach us or send us an email at [email protected]. Kind regards, Kineon Customer Service Team
Philippe M.
Posted
June 03, 2023 : I have the Move+ for 2 months, but I have used it only 2 weeks, in May, for my 2 knees pain : no more pain after this time! Only one little complaint : the strap.... I have ordered a few weeks ago and received yesterday a Move+ Pro : I don't know if the strap provided is the new design (I have no need at this time to use the package)... PS, one day later (June 04, 2023) : a few hours after writing my message upside, I got trouble with a finger "damaged" by a fall 3 years ago : I have applied one of the devices twice...and I "recovered" my finger!
Response from Kineon Labs· Jun 4, 2023
Hi Philippe, We appreciate your feedback and the review. We're so happy to see a development or a recovery on your knees and your finger. And for the strap, we're now in the process developing of version 3 which will be available soon. Please stay tuned. If you have any questions, please don't hesitate to reach us or send us an email at [email protected]. Kind regards, Kineon Customer Service Team
Sophie
Posted
New but convienced as I know this kind of treatments, customer service really fast and ready to help. First use yesterday...to be continued. Nouvelle dans cette expérience cependant convaincue car je connais le procédé. Service client très rapide et à l'écoute. Première utilisation hier soir et bien d'autres encore à venir. Le tout se déclenche via une pression sur une des lumière et la session commence. J'attends le nouveau strap pour soigner en profondeur la tendinite persistante.
demetri G.
Posted
Loved the convenience of the product, the fact that I could wear it while doing other things was a bonus. I had an issue with syncing each node in which I required tech assistance. I reached out to the company and got fast working results. Thanks guys. Injuries don't waste time and neither did you. Glad to get back to healing.
Response from Kineon Labs· May 29, 2023
Hi Demetri, Thanks for your feedback. We're so happy to assist you and to know that the device helps a lot with your healing. If you have any questions or inquiries, please don't hesitate to reach us at [email protected]. Kind regards, Kineon Customer Service Team
Les L.
Posted
When I asked questions I got prompt answers. And the answers always addressed my issues. The responses I received were always from a place of interest and concern. I only regret that you guys don't have an associated phone number...but, then, if you did you'd have to quadruple your staff to deal with people like me who have spent a lifetime talking for a living! Beyond that you are all great!! I received my MOVE+ three days ago and have already begun to improve in the pain level and mobility on my shoulder. I'm hopefully looking forward to further improvement to the point of complete recovery from a torn rotator cuff injury.
Response from Kineon Labs· May 29, 2023
Hi Les, Thanks for your feedback. We're so happy to assist you and as a start-up company, we are always on our improvement with our services. And we look forward to the fast recovery on your shoulder. If you have any questions or inquiries, please don't hesitate to reach us at [email protected]. Kind regards, Kineon Customer Service Team
