Jessica W.
Posted
The horrible redemption I have redeemed…
The horrible redemption I have redeemed and they sent it to a blockchain that I cannot receive it and nobody will do anything about it they giving me this txid that the wallet I had it sent to they have no idea what I'm talking about
Response from KingPrize· Oct 16, 2026
Hi Jessica, we're sorry to hear about the trouble receiving your redemption, and we'd like to help clarify what's happened. When a crypto redemption is processed, the funds are sent to the wallet address provided by the player at the time of the request. A TxID being generated means the transaction was successfully completed on the blockchain to that address. Unfortunately, we aren't able to control or change the destination wallet once it's been entered and confirmed, as those details come directly from you. That said, we genuinely want to help you trace this. The TxID is the key to locating the funds, and it may be worth checking the wallet or exchange tied to the address you provided. Please reach out to our support team at [email protected] with your details and we'll do everything we can to assist you in tracking it down. The KingPrize Team 👑




