Le CreusetReviews of lecreuset.com

I have two pots that are chipping badly around the top rims. * actually have others that are chipped but not as badly. I sent in a warranty claim and they offered two replace both pots at no charge.

Ich bin mit meinem Bräter mehr als zufrieden. So macht Kochen noch mehr Spaß.

service après-vente au top

Outstanding. My le Creuset cerise 24 inch casserole is one of my most prized possessions, throughout the years having cooked everything from the Gina Ford newborn chicken casserole to Julia Child’s to coq au vin for dinner parties and recently, Alison Romans’s viral chickpea stew during lockdown. I purchased this item in 2010 as a new mother when my daughter was born. Sadly last year, the enamel at the bottom became burnt dark and started to chip away despite our use of gentle spoons ( wooden) and careful hand washing. We contacted customer service for repairs and came across the INCREDIBLE lifetime guarantee policy - after sending pictures our pan was replaced with speed, without any fuss or issue. Many brands do offer these guarantees but in practice, the conditions of replacement are too limiting. I was pleasantly surprised to have my pan replaced for free, with zero hassle. Since then I have also been doing research on how to care for and maintain these enamel and cast iron of these pans carefully, by looking at various videos on you tube and on lecreuset.com. Kudos to the le Creuset company for creating such a fabulous product that stands the test of time in my case 15 years of sustained use, and after care sales policy that is hassle free. Le Creuset team: I will be a lifetime customer and I will continue to gift these items as wedding presents. They are practical beautiful and sustainable addition to any persons home and kitchen.

I had heard about the Le Creuset lifetime guarantee ... but was amazed when I contacted them after I had dropped a butter dish on the floor, shattering the base (entirely my fault). I enquired whether there might be any spare bases around and was amazed when Le Creuset (UK) said they would send me a replacement, gratis ! The more so as the dish still retails and they could have suggested I buy another. That is really good service in my book - many thanks, Le Creuset.

Some enamel was starting to chip away from the bottom of my favourite 10-year-old Le Creuset pot. I googled it, and was reminded of their Lifetime guarantee. So I called Le Creuset and spoke to a friendly and helpful consultant who advised me to send them the details, including photos, by email. This I did, and received prompt replies back. They agreed to send me a new pot via DHL, and it arrived the next week. A beautiful new pot, just the same as my original one. I am really happy, and so grateful that they were willing to do this. I would highly recommend Le Creuset products. I have a few, including some cooking utensils, and the price you pay is worth the investment.

Fantastic company, true to their lifetime guarantee pledge in Switzerland. Very helpful and sympathetic contact with their friendly and competent staff. Praise all the way! Thank you!

Wir haben vor 8 Jahren einen Bräter von Le Creuset gekauft und diesen immer sehr gerne benutzt. Leider mussten wir feststellen, dass die Emaille Beschichtung abplatzte. Deshalb haben wir uns an die Firma gewandt. Diese hat den Bräter anstandslos ausgetauscht und wir erhielten einen neuen. So viel Kulanz haben wir nicht erwarten und sind absolut glücklich über diese Entscheidung von Le Creuset. Beide Daumen hoch!! Wir sind von der Qualität und dem Kundenservice absolut begeistert und können diese Produkte nur empfehlen!