Horrible customer service. DO NOT buy a Leica microscope. The minute there is a problem you will regret this. These people don't care abut their customers and take forever to address every problem.
MM
Marius M.
Posted
Spanish Leica Microsystems office.. do not waste your time.
Some time ago I contacted Leica Germany about buying a microscope that costs around 5000 Euro, but as many companies today, they direct me to the local office in my country. I´m a Norwegian, but I live in Spain.
I told the very kind lady I was talking to in Germany that I do not want to deal with the Spanish office, as I have so many bad experiences here in Spain, they just do not want to do anything.. the list is almost endless unless it´s about food or wine. Long story short, but it was their policy.
So after some time I started to get advertising from Leica in Spain, but no one contacted me as I was promised, and expected.. just as I told them in Germany that was going to happen, so I sent Germany another email to get off the newsletter list. I heard nothing..
After two months, still nothing from the Spanish office, except the general newsletter advertising, so I sent Germany another email, saying it´s enough.. and if we could find another solution.
Well, the same day an email from the Spanish office arrived, in Spanish of course, that I could call them.. even though I already told Germany I do not read, speak or write Spanish.
The kind lady at Leica in Germany asked me to give them a chance.. but imagine, how little they would do if I want to buy a lens or an adapter for 4 - 500 Euro, when they need a babysitter for buying a 5000 Euro microscope. Obviously nothing is going to happen.
I several times asked if I could deal with another country, even if I had to pay more for shipping, I just need good customer service, which is very rare in Spain when it comes to order things, but obviously not..
It´s very disappointing they are so strict to the rule about only able to buy from their local office, even if I warned them nothing would happen even before they directed me to the Spanish office.
Anyway I´m sure I´m not an important customer to them and their priority is labs buying loads, but still.. we are a lot of engravers and jewelers in need of high quality tools and it´s extremely frustrating. Hopefully feedback might change something.. probably not in Spain, but the general Leica policy.
Luckily I have a good contact from Zeiss in the UK, but of course import taxes will come on top.. but I gladly pay that and have customer service you can trust.
The lady at the German office was always very kind, but really a shame that the Spanish office need babysitters like this, and they are not willing to find another solution.
So unfortunately this is my experience with Leica Microsystems.
