LogicutilitiesReviews of logicutilities.com

As a property owner, I have repeatedly asked Logic Utilities to provide the **contractual basis for billing me directly**. I have never signed a contract with Logic Utilities or personally accepted their tariffs, fees, or terms. Instead, they refer to an agreement with the developer while refusing to provide the relevant agreement because they consider it confidential. I also strongly dispute the meter readings and consumption data used for my invoices. Consumption was recorded during a period when nobody was living in the apartment, yet the reported consumption was surprisingly high. Despite repeatedly challenging these figures, I have not received sufficient underlying evidence that would allow me to independently verify the readings, their timestamps, or their correct allocation to my unit. Instead, I receive tables and explanations prepared by Logic itself. Some figures are presented as measured readings, while others involve calculations, but I have not been provided with sufficient supporting evidence for the measurements or a transparent basis for the calculations. If disputed meter readings are used as the basis for demanding payment, the customer should be provided with **verifiable supporting records**, rather than simply being told that the readings are correct. The additional charges are another major issue. Logic charges **AED 31.50 separately for electricity and another AED 31.50 for water every month**, effectively AED 63 per month in administration/billing fees for a single apartment. These fees can even be charged when there is **no consumption at all**. On top of that, I consider the utility rates and overall costs very high. Communication and complaint handling have been extremely frustrating. Instead of resolving the fundamental questions concerning the **contractual basis, disputed meter data, tariffs, and additional fees**, I receive lengthy explanations without the supporting documentation I have repeatedly requested. If a company bills property owners directly, there should be complete transparency: **a clear contractual basis, transparent tariffs, verifiable meter records, and clearly justified fees.** Based on my experience, Logic Utilities is **expensive, non-transparent, and very difficult to deal with**. I am still waiting for proper documentary evidence supporting the disputed charges and, most importantly, for the **contractual basis establishing the legal and contractual relationship between Logic Utilities and me as the property owner**.

My experience with Logic Utilities in Dubai over the 3 months I used their service (Feb–May 2026) was, without exaggeration, the worst customer service experience I have ever dealt with. From the beginning, payment processing issues were constant and should have been straightforward to resolve. Instead, it turned into repeated calls, long waiting times, being placed on hold, disconnected calls, and repeated promises of callbacks that were never fulfilled. Throughout this period, I was always the one chasing updates while payment deadlines approached and late charges became a constant concern. At one point, I completed a bank transfer using the account details provided by Logic Utilities, only for the transfer to be returned. Despite this, there was no clear ownership of the issue and no proper attempt to investigate or resolve it in a timely manner. The situation only moved forward after I posted a public review. After 20 days of unresolved issues, a representative finally contacted me, assisted with processing the payment, and requested that I change my review. I removed it as a gesture of goodwill towards her, even though the underlying service issues remained unchanged. Unfortunately, the problems continued during the entire contract and culminated upon account closure. I submitted my DEWA clearance on 25 May, vacated the property, handed over the keys, and from 25 May until 31 May the property remained fully vacant and all utilities were disconnected. Despite this, the account remained active until 31 May. The final bill was a complete shock - approximately double the previous month, despite only a 5–6 day difference and no change in usage patterns during the active period. A meter verification report was provided stating that the meter was functioning correctly. However, during the same final billing period, additional units were recorded even while the property was fully vacant, electricity was disconnected, and the AC was not operating. This was never clearly explained and remains inconsistent with the situation on the ground. Over approximately two weeks of communication regarding the final bill, I received multiple and changing explanations. At different points, references were made to additional days, weather conditions, and meter readings. Even the representative agreed and acknowledged and agreed (at the beginning and the end of communication) that a doubling of charges did not appear logical given the minimal difference in days and similar conditions, although the explanations kept changing. This lack of consistency in communication and inability to provide a clear, stable explanation made the entire process extremely frustrating and unresolved. For what was only a 3-month service period, the overall experience involved disproportionate effort, stress, and time spent chasing basic service and clarity. Based on my experience, I would not use Logic Utilities again and would strongly think twice before relying on their services.