Poor
420 reviews
Marcus StoreLaunching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Marcus Store (marcus-store.com) has 420 customer reviews on Consumer Courier, with an average rating of 2.9 out of 5.
Showing 186 reviews with 1 star · Clear filters
Anne
Posted
I still haven't received my order, that I placed almost a month ago. Any response from the Marcus store or their shipping company,Falcon Express, has been from BOT written emails. Terrible customer service!
Peter K.
Posted
Slow delivery of my Harry tone Jacket On arrival it was too big and poor quality, the zipper is junk. Got the return authorization but went to the Post office and found it would cost $37 (for a $66 purchase) and that I needed to fill our customs forms. Given all that I have seen, I have NO confidence that Marcus would refund the $66 (no responses from "Marcus") so, rather than waste $37, I will donate the coat to a local shelter. Poor quality but it may help someone stay warm Avoid this company - they misrepresent their goods
Mark
Posted
To any potential Australian customers beware. The pricing all the way through ordering is in Australian dollars. The last click for final checkout amazingly enough goes to American dollars which would add 40% to your price. Ha, dodgy as.
Joey
Posted
The customer service, coupled with a return policy of just 14 days, is unacceptable. My wife purchased 2 jackets at the end of October for my birthday on November 22. The jackets do not fit, and they refused to return or exchange our purchase, even though it was three weeks from the original purchase and we had tried them on only once. Stay away Stay away
Peter R.
Posted
Harrington Jacket.. ?? I ordered one.. CHEAP KNOCKOFF.. beware.. extremely disappointed
Response from Marcus Store· Nov 5, 2025
Hello Peter, We’re very sorry to hear that you were disappointed with your jacket. Our Harrington jackets are made from quality materials, and we take product authenticity seriously. We’d like to review your order personally to see what went wrong
Pat G.
Posted
I wanted a Katana-styled shirt and these seemed to be the ticket. I bought a 2XL in an abundance of caution as an XL is normally nice and lose! A Hobit couldn’t fit into these shirts and went about trying to return them. First they want to have a picture of the product sent to them…OK. Then I get the notice to send but rather than Rancho Cucamonga, CA where they were shipped from (made in China BTW) I am supposed to send it to Puglia Italy for a mere $280! RUFKM! Do not shop with these scammers please learn from my mistake!
Response from Marcus Store· Nov 5, 2025
Hello Pat, We’re very sorry to hear about your experience and understand how frustrating this must have been. Our products are made from quality materials, and while our main return center is currently in Italy, we’re actively working on expanding U.S. return options to make the process easier and more affordable. We truly appreciate your feedback — it helps us continue improving both our sizing information and return logistics.
MIKE D.
Posted
I ordered a Harry Stone jacket from them on 9/9 /2025 and when I was sent a tracking email, it didn't work and when resent, still didn't work. Finally the jacket arrived (later than promised), it didn't fit, even though I had ordered based on the chart on their website. After receipt on 9/19/2025 I wrote them for instructions to swap it for the correct size. They told me to keep it and offered a 30% discount on another one. Red Flags! They also told me I could return it if I pay the shipping........to Bosnia! Their website states "Hassle Free Returns" and "100% Satisfaction Guaranteed". The jacket I received did not have a "Country of Origin" label on it as required by the FTC. I plan on filing a complaint with the FTC for the lack of the label, deceptive advertising and posting false reviews. **UPDATE** I disputed my charge with my credit card and got a refund for my purchase.
Response from Marcus Store· Nov 5, 2025
Hello Mike, We’re sorry to hear about your experience and appreciate you taking the time to share it. While our main return center is currently overseas, we’re actively expanding U.S. and regional return hubs to make exchanges and refunds much easier. We’re glad your case has been resolved, and we’ll continue improving our product labeling and return transparency to ensure a smoother experience for all customers.
Mike
Posted
I bought two Harry Stone jackets sizes were not right. Took forever to get here. Return policy is pitiful. You would just be better off selling on eBay because you'll never get your money backNever deal with this company ever.
Response from Marcus Store· Nov 5, 2025
Hello Mike, We’re very sorry to hear about your experience. We understand how frustrating sizing and return delays can be. Our Harry Stone jackets are made from quality materials, and we’re currently improving both our sizing charts and return options, including adding U.S. return centers to make the process easier and faster. We truly appreciate your feedback — it helps us continue improving.
