Poor
420 reviews
Marcus StoreLaunching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Marcus Store (marcus-store.com) has 420 customer reviews on Consumer Courier, with an average rating of 2.9 out of 5.
Showing 186 reviews with 1 star · Clear filters
george K.
Posted
The color made white stamps all over.jeans trouser. I wish I could post pictures
Response from Marcus Store· May 20, 2025
Hello, We’re sorry to hear about the issue with the color on your jeans. Please contact us directly so we can arrange a reshipment or find a solution for you.
SCOTT B.
Posted
I ordered a product at the beginning of the new year... after multiple emails, I was told it was cancelled by their shipper due to an incorrect address ( complete Lie) I then was told the policy was a credit of a third of the price or a replacement product... tolerated the bullshit and said ill take a replacement...that never happened... after multiple emails and massive patience, I finally received another email - 20 plus emails now... saying a new product was shipped and I would receive shipping details shortly... still more BS. I have now escalated this to my credit card fraud department for a full refund... Trust me this company is a complete scam and has zero interest in doing legitimate business... DO NOT BUY FROM THIS SCAM COMPANY!!! you'll receive sincere (fake) emails from David (made-up name) will apologies and claims of the resolution, all false weak promises... Because of companies like this, returning to Amazon and local stores is the only way I will shop. I will never respond to an Instagram / Facebook advertisement again... it is all just rip-off companies with zero accountability. So disappointed... The order date was the beginning of January... now march 16th over 100$ was spent on nothing but emails..
Response from Marcus Store· Mar 21, 2025
Hello Scott, We sincerely regret the frustration you’ve experienced and understand your concerns. We want to assure you that your replacement order has been shipped, and tracking details will be provided as soon as they are available. Our intention has always been to resolve this for you, and we apologize for any delays along the way.
Charles C.
Posted
I ordered a Harry Stone jacket, size XL. It was way too big, so I ordered a Large and went to the Marcus website to request a refund for the XL. I sent them a photo as requested and... nothing. No response. I called and left a message. No call back. I sent an email requesting a refund, and received no answer. Their customer service is horrible. By the way, the jacket is well made, but the sizes are confusing. The Large fit me in the shoulders and around the waist, but the sleeves were still too long. I had to spend another $65 to have them shortened. All in all, it was a bad experience. I'm glad I have the jacket, but I'll not order from them again.
Response from Marcus Store· Mar 14, 2025
We’re glad you liked the jacket but regret that your experience with our customer service did not meet expectations. I see we responded to yiur return email but you did not proceed. We apologize for the delay in response and any inconvenience caused. We appreciate your feedback and will work on improving our service.
Michael C.
Posted
Ordered a Harry Stone Jacket for a trip, they said 11-day delivery and it has now been 22 and has been in customs in Vancouver for 3 days. I should have done my homework on this company they reply very politely but nothing happens, they also with not return my money. Dont waste your time with them.
Response from Marcus Store· Mar 14, 2025
Hello Michael, our package has now been released by customs and will be delivered shortly. We apologize for the delay and appreciate your patience.
Dennis G.
Posted
The lack of transparency in regards to shipping and delivery is unacceptable. What a disappointing experience.
Response from Marcus Store· Mar 14, 2025
We understand your frustration and apologize for any lack of clarity. We’re always working to improve our shipping process and communication.
MICHAEL T.
Posted
Can I go lower than 1? Ordered in January 2025 and nearing the end of February 2025 still no ETA or purchase. Horrible customer service. Requested cancellation and refund and denied. Reported as fraud with CC company. Likely a scam avoid at all costs Update jacket finally arrived today 3/12/25. Not the best quality but what do you want for $74. Cancelled claim with my bank since it arrived.
Response from Marcus Store· Mar 14, 2025
Sometimes delays are unforeseen, but we’re glad your order has arrived. We appreciate your feedback.
Andrew
Posted
These guys are the worst. They will send you products from and address in the USA and if you want to return something YOU HAVE TO SHIP TO ITALY AT YOUR OWN EXPENSE. I did so, paid the $35 postage, and then THEY REFUSED THE RETURN - TWICE!! I don't understand how this company can accept credit card payments. They are clearly behaving with fraud. Please avoid this company.
Response from Marcus Store· Mar 14, 2025
Sorry to hear about your experience. We strive to ensure a smooth return process, and refusals are only made if the return doesn't meet the policy guidelines. If there's been a misunderstanding, we’d be happy to review the situation further. Let us know how we can assist.
Jeff H.
Posted
Order number WAM-54222 The jacket I paid $75 for is not the right size for an XL, the zipper is an unattractive metal color and the jacket is too thin. It took forever to arrive. I requested a refund and got no response. Looks like another cheap Chinese ripoff.
Response from Marcus Store· Mar 14, 2025
We’re sorry to hear that the jacket did not meet your expectations. We understand how frustrating delays and sizing issues can be. We do our best to address all customer concerns promptly and will review your request for a refund. Could you please check your spam folder for our response? If you still haven’t heard back, let us know, and we’ll assist you immediately.
