MedshopdirectReviews of medshopdirect.com

Working with Ivan. He held my hand all through this delivery. Even though the mattress didn’t originally arrive as scheduled, Ivan assured me I wouldn’t be disappointed again. And because of him (I’m sure) I wasn’t.

The website was easy to navigate, and I found information about all the available beds so that I could make an informed decision. Omar and Ivan were helpful, and I received information in a timely manner. My order came in good condition. It actually arrived a little sooner than I thought it would, right before my mother got home from rehab, on the same day. The bed was needed, and is working as expected. I am happy that I purchased it.

Even though there were issues with my debit card,Omar & his team continued to work with me to get my order accepted.

Omar was wonderful to work with in helping me find a hospital bed for my son. Responded in a timely manner and was very knowledgeable. The company was very accommodating too! I’m very happy with the hospital bed and mattress purchase

The customer service especially has been outstanding. I worked with Omar throughout the process of buying, delivery, and adjustments of the ICare bed. He responded immediately throughout the process whenever I had a question, addressed issue promptly and made me feel heard. The whole team worked together. I appreciated this support as it had been a difficult time for us but receiving the kind and professional support made the transition to this hospital bed easier. The product -ICare bed (cal king size) and mattresses are terrific as well! Although one of the bed frames arrived damaged from the mail- Omar had a new bed frame made and delivered. Thank you Omar and the whole team at Medshopdirect!

The mattress order was handled quickly and easily. Mom is very comfortable on it and it supports her better and she doesn’t complain of as much pain

I changed my mind about the old bed and wanted it picked up instead of keeping it. So they had to do a little shuffling to accommodate that. But it was fixed and the bed will be picked up Friday. I worked with Omar and Ivan(sorry-don’t know last names) And they kept me updated throughout the whole process. I’m satisfied with the purchase and would recommend your company. Thank you, Renee J Reynolds

Great products and customer service.