Average
491 reviews
MonopriceMonoprice, Inc. is an e-commerce leader specializing in providing more than 7,500 high-quality yet affordable electronics and tech products. As an industry innovator, Monoprice fills a void in the consumer technology market by delivering exceptional products that are on par with the best known national brands at prices far below the retail average with incomparable speed and service. Maintaining a business philosophy that focuses on the needs of its customers, the company strives to bring simplicity, fairness and confidence to consumers and businesses shopping for big-ticket electronics and tech accessories.
Monoprice (monoprice.com) has 491 customer reviews on Consumer Courier, with an average rating of 3.3 out of 5.
Showing 174 reviews with 1 star · Clear filters
L S.
Posted
Positive: well its quite cheap and the website is working accordingly. Negative: The goods I ordered never reached me. End of story. Enjoy.
Response from Monoprice· Dec 7, 2020
LS, We apologize for the issues you have had with your order. If you still have not received it please email me at [email protected] with your order number and I will look into the issue and help resolve it for you! Paul S. CS Manager
Lynn
Posted
I wouldn't recommend Monoprice for anyone as their shipping and delivery methods mean that there is a good chance you won't get what you ordered. My first and only experience with this company has been terrible and even their customer service was generally unhelpful. There are a ton of online vendors out there that are so much better than Monoprice. EDIT: Their shipment status shows that the delivery driver lied by claiming they couldn't deliver because of a security gate (I don't have a security gate). Now they're returning the product and I have to fight just to get my refund for something I didn't receive. I am beyond exasperated with this company, I was hoping to get all my IT and office supplies but it will DEFINITELY not be with Monoprice. Stay far away from these guys!
Response from Monoprice· Sep 21, 2020
Lynn, We apologize for the issues you have had receiving your order and the lack of support you experienced. Please email me directly at [email protected] with your order info and I will be sure to help you resolve this. We hope to make this right and regain your trust so we can earn another chance to regain your business. Paul S. CS Manager
Bashir S.
Posted
i JUST WANT TO LET YOU KNOW THAT I HAD A BAD EXPERIENCE WITH MONOPRICE AND IT WAS A MISTAKE BUYING FROM THEIR WEBSITE. THIS MISTAKE WILL NEVER GOING TO HAPPEN AGAIN.
Response from Monoprice· Sep 15, 2020
Bashir, We apologize for the experience you had. Please email me with the issue you experienced and I will do my best to make it right. You can reach me directly at [email protected]. I appreciate the chance to earn back your trust and hope you will reach out and give us that chance again. Paul S. CS Manager
Alan M.
Posted
I ordered an ethernet cable. It was shipped UPS to the nearest Post Office. UPS stated they delivered it to the Post Office. The Post Office said they never got it from UPS. This whole process took ten days after I placed my order for a cable I needed ASAP. Monpirce said they would ship me another cable but it could take more than a week to go from their warehouse in California to my home in Maryland. I ordered the cable from Amazon and got it the next day. When the cable arrives from Monoprice, I will frame it as a souvenir of poor customer service.
Response from Monoprice· Jul 3, 2020
Alan, We apologize for the issues you have had with your order. Although we can not control the shipment getting lost we do take full responsibility for your order not getting delivered. We have emailed you regarding a resolution to this situation, which we hope gives us another chance at earning back your business in the future. Paul S. CS Manager
Sergio R.
Posted
Horrible company. Do not buy from them. I placed an order for an item, and package said it was mailed, never left building. Person told me item shipped, 7 days later never arrived. Total of 12 days and item still didn’t ship out. HORRIBLE!!!!!!!
Response from Monoprice· Jun 10, 2020
Sergio, Thank you for taking my call this morning and I appreciate your understanding in this matter in which we provided a poor experience. If you have any other questions or concerns please reach out to me at [email protected] and I will be happy to help! Paul S. CS Manager
TK
Posted
Buyer Beware: Bad masks from this store who does not normally sell masks are selling masks from China with Poor quality. I purchased a box from them and most of the masks are defective making them useless. After a week wait of an email response, I was told sorry these masks are sold as they are and No returns...SAD! UPDATE: 5/29/20 Contacted by Manager Paul S.about the problem, he was very courteous and addressed the issue with a refund and a replacement. Thanks Paul and Monoprice.
Response from Monoprice· May 29, 2020
Johnny, We apologize for the issues you have had with your order. Please reach out to me directly at [email protected] with your order information and the issues you have had with the product and I will see what we can do to resolve them. Paul S. CS Manager
Mr L.
Posted
This is the 3rd time buying electronics from them. I just bought a simple mouse 2 months ago & it is now useless. I have never had a mouse just stop working before. And i am not allowed to return it or replace it. It really feels like I am ordering NEW, but they are sending me used junk. I am done trying to save a couple bucks, only to lose a whole lot more in the end. No more buying from this company.
Response from Monoprice· Feb 10, 2020
Mr Loco We apologize for the issues you have had with your mouse. If you could email us at [email protected] your order information we would be happy to see what options are available to resolve the issue you had with your order. Paul S. CS Manager
Salvador
Posted
Staff has been good. They did error by shipping out another unit when I called and stated I had already ordered and paid for a new one through Amazon. Both units had left main channel problems. I switched cables, receivers, and speakers to confirm. Love the product but it doesn’t want to work. 2 bad ones is tough to deal with especially when they weigh 100lbs. Boxing them up is a back breaker. Still no refund on unit 1 and unit 2 was dropped off at UPS today. Now I’m out $3500 until I get my refund. Think there has to be better quality control.
Response from Monoprice· Jan 21, 2020
Salvador, We apologize for the issues you had with your order and for shipping out the unit when that was not your request. If you would like I can look into your refund if you email me your order information. You can send it to [email protected] and I would be happy to provide an update on your refund. Paul S. CS Manager
