Great
2,355 reviews
My Supplement StoreMySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 119 reviews with 3 stars · Clear filters
Carlos R.
Posted
I really enjoy ordering from you company. Just a little concern that one of the products I ordered, once I opened the can is very lumpy, Kind of concerning that it might be old.
Response from My Supplement Store· Nov 14, 2022
Hi Carlos. I do apologize for the inconvenience this may have caused. It looks like we sent you a return label for the product that was lumpy. If you need anything else, let us know.
Ray G.
Posted
I didn't get my full order
Response from My Supplement Store· Nov 2, 2022
Hi there. I apologize for the inconvenience this may have caused. Please contact our customer service team if you are missing items. You can contact them via email [email protected]
Luke D.
Posted
This batch compared to my last batch is far less potent. The date on there only gives month/day and no year so who knows if it's last or this year. The color of the product is off too. Last batch was a vibrant canary yellow while this new batch looks like a banana about to go bad (both bottles). The cotton inside the container was also stuck to several of the pills.
Response from My Supplement Store· Oct 12, 2022
Hi Luke. I do apologize for any inconvenience this may have caused. However, the expiration date is May of 2027. The color is off due to the humidity of where it is shipped from, the potency shouldn't be less than your last batch. But I do apologize.
William W.
Posted
Didn’t get the stack I ordered. I reached out and never heard back.
Response from My Supplement Store· Sep 19, 2022
Hi William. I do sincerely apologize for the mix up. If you reached out to us via email, we will get back to you soon as we are not opened on the weekends. If you would like an immediate response, you can call us at 1-877-505-1777. Again, I sincerely apologize for the mix up.
Paul D.
Posted
I've ordered here before and it was a breeze. I recently ordered a few days ago on Saturday and still no conformation email or tracking details. Hopefully I receive something soon.
Response from My Supplement Store· Apr 13, 2022
Hi Paul. Please contact our customer service team at 1-877-505-1777 for further help. I sincerely apologize for the confusion.
Nik
Posted
I ordered a product. After two weeks without a shipping notification, I reached out to customer service to inquire on status. Customer service cancelled my order and stated that the product was no longer available. My payment was promprly refunded.
Response from My Supplement Store· Apr 12, 2022
Hi there. I sincerely apologize for the delay in communication.
Colleen C.
Posted
Ordered my supplements 6 weeks ago and still no word of when I might receive them. Sucks!
Response from My Supplement Store· Mar 11, 2022
Hi Colleen. I apologize for the delay; the products you ordered have been on a long backorder through the manufacturer. We are hoping to get them back in stock within the next month or two. Again, I sincerely apologize for the delay on your order. Please contact our customer service team at 1-877-505-1777 to help you further.
JC
Posted
Shipping was way to slow
