THELMA
Posted
I found the customer service lacking…
I found the customer service lacking and sometimes rude. I will never deal with the company again. They even forgot to tell us we needed an electrician to setup the filter.

Average
780 reviews
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Consumer Courier, with an average rating of 3.6 out of 5.
Showing 197 reviews with 1 star · Clear filters
THELMA
Posted
I found the customer service lacking and sometimes rude. I will never deal with the company again. They even forgot to tell us we needed an electrician to setup the filter.
THOMAS
Posted
Purchased a patio dining set a month ago. Little to no correspondence since, unless I initiated it. My credit card was charged the day I purchased it, yet I still do not have it. When I called two weeks ago, I was tolde it would be here last week. No call yet. There was also questions about what I actually ordered. You guys can do much better
MARLENE
Posted
I am not happy with Nameco I haven’t been able to open my pool because they can’t give me the right chemicals to clear the pool to make it safe for my kids to swim in.
Kathleen
Posted
Went there a few tines last year. Not a single employee car over to ask if we needed help. Won’t go back
JESSIE
Posted
My pool was only 5 years old when it burst and you would not hold up to your warranty on it. So yes I'm extremely disappointed in your product. I spent thousands of dollars keeping it clean for a safe summer for my children and grandchildren and it rusted and burst. I had complain to your store and even showed pictures of it before it burst and nothing was ever done. Except you did offer me the opportunity to purchase another pool for more money then I paid for the one I had.
MICHAEL
Posted
Well first of all I’m not Michael!
MANNY
Posted
I forgot about this company. I had a problem with a bad liner. When I spoke to them I got the run around and got no help. I wrote a bad review and someone from NY called me and promised me a refund and discounts. I think it was about 3 yrs ago . I would not buy anything from this company. I used to tell people I know to stay away .
TIMOTHY
Posted
Was given many promises by the manger the Swansea MA store which were not followed thru on. Have not done business there since.