Average
443 reviews
OMTechWe garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on Consumer Courier, with an average rating of 3.7 out of 5.
Showing 240 reviews with 5 stars · Clear filters
RV P.
Posted
Excellent product
Response from OMTech· Oct 21, 2025
Thanks Roberto! Please let us know if you need any assistance or if you have any questions. We are available at 949-438-4949 24/7. Respectfully, OMTech.com Customer Service Team
Jerry R.
Posted
The tube got here very quickly and Omtech was very helpful making sure we had the right one for our laser to get back and running!!
Response from OMTech· Oct 21, 2025
Thanks Jerry! We are so happy that you received your replacement tube quickly! Thank you so much for the feedback and the support. We hope you LOVE your OMTech laser! Respectfully, OMTech.com Customer Service Team
Kevin C.
Posted
Great customer service! I had a technical question about replacing the Z axis belt on my laser and they actually made a video for me with my exact model to share how to replace it! Thank you!
Response from OMTech· Oct 21, 2025
Thank you for the review, Kevin! Our Technical Support Representatives do all that they can for our customers. We are so pleased they were able to assist you. Should you have any questions or further concerns, please reach out. Our Customer Service Team is available 24/7. Respectfully, OMTech.com Customer Service Team
George R.
Posted
Customer service responded quickly and deliver my part in a timely manner
Response from OMTech· Oct 20, 2025
Thank you so much for taking the time to leave a review, George! We truly appreciate your feedback and thank you for your patronage. Please reach out to us should you ever need any assistance. Our US based representatives are available M-F 8am-5:30pm pst. Respectfully, OMTech.com Customer Service Team
Drew O.
Posted
I love their marking spray product, but it is so expensive on Amazon. Buying it from their website is way cheaper, but delivery can take up to 3 weeks in my experience.
Response from OMTech· Oct 1, 2025
Hello Drew! Thank you so much for the feedback. We are happy that you are enjoying our Metal Laser Marking Spray. Anytime an accessory is ordered directly from our website, it will take 24-48 business hours to process and ship. Shipping can take between 5 and 7 business days, depending on your location. We truly apologize if you experienced a delay. Thank you again for the valuable feedback. It is greatly appreciated as well as your patronage. Respectfully, OMTech Customer Service Team
Sergio F.
Posted
I’m buying my second OMTech laser now. My first machine has been running nonstop, and when the fan started making noise, the support team immediately sent me a replacement completely free of charge. They even included clear instructions on how to install it. The customer service is outstanding. My business is growing, and I’m confident OMTech is the right equipment supplier for me.
AJ D.
Posted
Product shipped and arrived very fast. It was what I needed and I will order again in the future.
Robert K.
Posted
I have had no issues with my machine at all. I am pretty tech savvy, so I didn't find it hard to setup. I'm very happy with my purchase!
