Excellent
544 reviews
OneAZ Credit UnionOneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
OneAZ Credit Union (oneazcu.com) has 544 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
Showing 520 reviews with 5 stars · Clear filters
bob H.
Posted
Michelle with the fraud team was great pointing me in the right direction to handle a scam caller.
Response from OneAZ Credit Union· May 13, 2024
Thank you for sharing your experience with OneAZ! We are thrilled to hear that Michelle and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
Joyce L.
Posted
Today I was a fraud victim. Someone hacked my account and got money from me. I was very upset. I called the customer support team, and Linda was extremely helpful and efficient. She helped put my mind at ease. I am very grateful for the good service from OneAZ.
Response from OneAZ Credit Union· May 8, 2024
Thank you for sharing your experience with OneAZ! We are thrilled to hear that Linda and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
Drake
Posted
About a month back, I had Paul help me finance a new vehicle through OneAZ and his knowledge and customer service was incredible - so much so that I shortly after decided that I would like to refinance my second vehicle through him at OneAZ. He was able to swiftly take care of that for me, and now I happily have all of my vehicle loans consolidated through OneAZ.
Response from OneAZ Credit Union· May 6, 2024
Thank you for sharing your experience with OneAZ! We are thrilled to hear that Paul and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
Rorie S.
Posted
Absolutely the best customer service from Joanne. I had made an error with a wire and it became a very stressful issue. She went above and beyond researching this transaction and keeping it secure. She even followed up with me when it was completed! I want to give a huge Thank You to Joanne and One Az Credit Union!!
Response from OneAZ Credit Union· May 1, 2024
Thank you for sharing your experience with OneAZ, Rorie! We are thrilled to hear that Joanne and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
Bobbie Jo I.
Posted
I can not speak more highly of Ella P. I have never had an individual work so very diligently and put in so much time to accomplish my loan. She commucated all the time, worked with the dealership, got literally everything handled. I have to say I haven't experienced this level of customer service and care in years. I got the vehicle I wanted, didn't have to settle for something lesser, and amazing rare and perfect payment. She went above and beyond any typical scope of work for a loan officer. I felt so personally taken care of I would send everyone I know looking for an automotive loan to Ella. Absolutely Amazing. Thank you.
Response from OneAZ Credit Union· Apr 29, 2024
Thank you for sharing your experience with OneAZ, Bobbie Jo! We are thrilled to hear that Ella and our Virtual team provided you with helpful service. Congratulations on your new car! We value your membership and look forward to serving you again.
Russ O.
Posted
Morgan was damn awesome throughout the entire loan process!! Although the original seller flaked out at the last moment, she immediately transitioned to our Plan B and was able to close the transaction the same day I agreed to terms with another private seller.
Response from OneAZ Credit Union· Apr 29, 2024
Thank you for sharing your experience with OneAZ! We are thrilled to hear that Morgen and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
Jon
Posted
On line chat was great, Karen answered my question fast and correctly.
Response from OneAZ Credit Union· Apr 24, 2024
Thank you for sharing your experience with OneAZ! We are thrilled to hear that Karen and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
Ellen M.
Posted
The person helping me was patient and spoke with kindness. He stayed with me until my issue was resolved. I felt supported and was glad to have my issue resolved quickly!
Response from OneAZ Credit Union· Apr 24, 2024
Thank you for sharing your experience with OneAZ! We are thrilled to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
