OpticalfactorReviews of opticalfactor.com

They sell glasses that sit too far from face. This then causes the prescription to become distorted. (vertex distance) They didn't want to even consider return and readjusting the prescription.

The glasses they sent are the wrong prescription. The glasses are to be light responsive in the sunlight. They do not change color in the sunlight. I have requested a refund and a return label. They have provided neither a return label or a refund. I have gotten the run around from this company. Follow Up: Since my last posting I have had the glasses tested by an optometrist. The prescription is off in both lenses by 0.25 and the PD is off by 2.5 in one lens and 4.0 in the other lens. I emailed this document to Optical Factor, requesting a refund and a prepaid return shipping label. Two days later Optical Factor offered to refund me $8.00 and ship me a new pair of glasses. In previous emails trying to get a refund from Optical Factor I stated that I had to purchase a pair of glasses elsewhere, that I want a full refund and I did not want or need Optical Factor to make me a replacement pair of glasses. DO NOT ORDER GLASSES FROM THIS COMPANY.

The 1.7 out of 5 rating feels completely justified based on my experience. I bought prescription safety glasses from this company and after just five months one of the arms snapped. These were not even used heavily, as I only work part time, so normal wear and tear does not explain the failure. When I contacted customer service, I was told the glasses are only covered by a two month guarantee. For safety glasses, that is extremely poor and suggests very little confidence in their own products. They then offered a 35 percent discount as a “gesture of goodwill”. This is the same discount they advertise all year round. After I pointed this out, they increased it to 40 percent, which is only five percent more than what everyone already receives anyway. It genuinely feels like the permanent 35 percent offer is simply built into the pricing, making the discount meaningless. Offering it as compensation instead of taking responsibility for a faulty product comes across as disingenuous. Between the short guarantee, the lack of durability, and what feels like marketing spin rather than real customer care, I would not recommend buying from them.

Glasses were cheap and uncomfortable. lenses had peripheral distortion. They wanted me to go to independent shop and verify installed prescription and get a written report. When I suggested that was an impractical request because it would cost me money and time. than they said to ship them back to China at my expense when they came from California. I truly believe this company was never going to accept my return and does not honor their return policy with any one

Do not order glasses from this company! ordered the glasses in early NOVEMBER 2025. I just received them January 2026. Never ordered glasses online before, but I liked the frame. When I received them and tried them on, they were too small for my face. I reached out to send them back and they would not allow me. Other places I looked at offered replacement or refund.

They just don't know what they are doing. Communication is pathetic Quality is cheap Delivery takes forever And to top it up they screwed up my prescription and they will not refund me. SAVE YOUR MONEY AND DON'T BUY FROM THESE AMATEURS. I got stuck with a $ 200bpair of glasses good for shit. Piero Del Bianco

This company is a fraud and their return policy is a lie. I got a brand new prescription from an eye doctor, and ordered some new sunglasses from Opticalfactor.com. The prescription is off and I can't use the sunglasses because I'd probably get a headache if I wore them an extended time. I sent them a detailed email explaining the issue and asking for an RA number to return them and I am now on about my 6th email reply of them just asking more and more questions. They even DEMANDED I send them a photo of my other sunglasses, as if that has anything to do with the pair I ordered from them. They are refusing to give me an RA number to return these and claim they are trying to "solve" my problem. No amount of questions is going to "solve" the problem of lenses that are not correct. Basically, their return policy is that they will try to wear you down with questioning until you give up. I am not giving up. I have all the emails and am just going to file a dispute with my cc company and force them to return my money. No amount of savings is worth the hassle. I promise you. Lastly, the reason the glasses are so cheap is because the frames are the same quality as you'd find at a 7-Eleven store for $10. They are as cheap as it gets.

Don’t waste your money. Very poor quality and when confronted their reply is, “sorry for the inconvenience.