Overstock.comReviews of overstock.com

I am less than impressed with your customer service and shipping departments. My order was supposed to deliver on 9-10. It did not show nor were there any notifications as to why. I contacted customer service on 9-11 and was told that you were out of stock. I cancelled the order and looked around the web for other sources. Found the unit at Bed Bath and Beyond $50.00 cheaper so I ordered there. On 9-14 I received an email saying I couldn't cancel since the unit was already being processed. How did it go from no stock to being processed? I am not believing anything you are saying at this time. I get notification from my credit card that they have a charge from Overstock. Naturally I protest and refuse the charge. On 9-15 I get an email telling me it is on the way yet when I checked status your system indicated I had nothing on order so I assume my cancelation went through. Lo and behold it shows up. During this process I discover that Overstock and Bed Bath and Beyond are under the same company. So I now have a question. Who actually sent the unit to me? Bed Bath and Beyond or Overstock? If you are the same company why didn't you notify me that I was ordering from the same organization a second time? The only reason you are getting a 2 at this point is that I actually like the unit. Otherwise you would be getting a 1. How do we resolve the cancel payment dispute?

I’ve ordered over a week ago. Overstock sent message it was shipped. Not able to track package. Doesn’t even say it is in transit

I regret purchasing thru Overstock. Had I ordered elsewhere, for similar price, return and refund would have been guaranteed and much easier. Will not be purchasing from Overstock again because of the return/refund policy.

email telling me to track my order, website says I haven't placed an order. i paid +$700 on designer watches, but I haven't placed an order that I can track or view.

A third party vendor sent a rug which was not only damp but reeked of mildew. When I called to return it , I was told to wrap it back up. As a senior, this was not easy as the rug was an 8 x 10 ft HEAVY rug.

They have made it virtually impossible to cancel an order. I called less than 2-hours after palcing the order and they said it was too late as processing and shipping were already in progress. This was of course untrue, and now nearly 2 weeks later the item has still not even shipped. Repeated calls to customer service have been unsuccessful, with the best they could offer over the phone was to "escalate" the matter at the warehouse to try and cancel. Worst customer service ever!!!!! I only gave them 2 stars instead of 1 because the agents on the phone, while entirely unhelpful were at least polite.

I only got 1 patio chair. I’m missing my patio sofa, 2 ottomans, and my second chair.

Box was destroyed. Luckily it was only an outdoor cushion.