Average
6,717 reviews
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.
Showing 262 reviews with 3 stars · Clear filters
Michelle L.
Posted
Item arrived damaged. There is a large visible chip in the frame
Response from Overstock.com· Sep 18, 2026
We appreciate your feedback. To provide further assistance, we have contacted you at your email address.
Rose B.
Posted
Web site indicates free shipping on $49.99, While order was being placed, screen read free shipping. After entering cc information & submitting, we were charged 6.99 for shipping~
Response from Overstock.com· Sep 18, 2026
We appreciate you bringing this to our attention. To provide further assistance, we have contacted you at your email address.
Dee
Posted
My rug came late at night, which sometimes is worrisome because it could be picked up by a stranger. The rug was much bigger than I anticipated - my misjudgment - and I was going to send it back. I called your Customer Service line on Sunday and was told I would have :35 to wait! REALLY???? I kept the rug and I love it.
Response from Overstock.com· Sep 18, 2026
We appreciate you sharing your experience. We are glad to hear that despite the initial concerns, you ultimately love your new rug.
customer
Posted
The directions were not as simple as stated in the description.
Response from Overstock.com· Sep 18, 2026
We appreciate your feedback regarding the directions. We are always working to improve our instructions for clarity.
customer
Posted
Beautiful product from Indonesia and wonderfully packaged, yet very warped and frustrating to put the three pieces together. As in last night and this morning. Cushion is lovely, but the frustration of realizing no bolts above two from the base aligned, no matter how intelligent I am was annoying as you know what.
Response from Overstock.com· Sep 13, 2026
We appreciate you taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered with the assembly of your item. If you need any further assistance, please reach out to us at [email protected].
Vivian G.
Posted
Ok, so the pillows arrived, and they were nice. The issue was the boxing. I am not sure if the delivery service repacked them or what happened. They appeared to have been sloppily taped up, and one box was half-open. It was my first time ordering from Overstock. It makes me wonder whether the packager is sloppy or the delivery service.
Response from Overstock.com· Sep 13, 2026
We appreciate you sharing your initial experience with us. This is certainly not the impression we want to make, and we are looking into our packaging and delivery processes to prevent similar occurrences. We value your feedback as it helps us improve.
customer
Posted
Umbrella is not a good good as I’ve purchased in the past. I will keep but disappointed in quality but it was a good price so I guess you get what you pay for
Response from Overstock.com· Sep 13, 2026
We appreciate you taking the time to share your feedback. If you need any further assistance, please reach out to us at [email protected].
karen D.
Posted
Your cancellation policy is unacceptable it should at the very minimum allow you to cancel the order within 24 hours one hour cancellation policy is absurd
Response from Overstock.com· Sep 13, 2026
We appreciate you sharing your feedback. We understand your concerns about the one-hour window and are actively reviewing our policies to better serve our customers. If you need any further assistance, please reach out to us at [email protected].
