Average
6,717 reviews
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
customer
Posted
Still awaiting product delivery. Mine days have past since order placed.
Response from Overstock.com· Oct 11, 2026
Thank you for your feedback. Please reach our team at [email protected] so we can assist.
Linda
Posted
I still haven’t received it! I will send it back if it ever comes! And I’ll call Amex platinum card holder! Do better
Response from Overstock.com· Oct 11, 2026
Thank you for your feedback. We are sorry to hear your order did not arrive as expected. We understand how frustrating delays can be. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
james B.
Posted
I placed an order for a bed which was cancelled twice because you claim you did not have the necessary information. I called the service number, was transferred to another number and sat on hold for 30 minutes. Gave up and bought from mayfair.
Response from Overstock.com· Oct 11, 2026
We are truly sorry to hear about the trouble you experienced with your cancelled orders. We completely understand how frustrating this situation was. Your account has been reviewed and we confirmed the beds were fully refunded.
customer
Posted
Never using overstock again. I had to pay for a return.
Response from Overstock.com· Oct 11, 2026
Thank you for taking the time to share your experience with us. We are sorry to hear we did not meet your expectations regarding your return. Your feedback is important, and we appreciate the opportunity to learn from it as we continue to improve our customer experience.
customerTommy M.
Posted
The product looks cheap doesn’t fit I want a refund
Response from Overstock.com· Oct 11, 2026
Thank you for sharing your feedback. We are sorry to hear about your concern regarding the item received. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
customer
Posted
My order was canceled with no explanation. Worse my money was not fully refunded as the items were on sale.
Response from Overstock.com· Oct 11, 2026
We sincerely apologize for the unexpected cancellation of your order and for the frustration caused by the refund. We have confirmed the mattress and the bed were fully refunded.
customer
Posted
Received a table that needed to be assembled. Upon the final stages of assembly it became apparent that a piece with a manufacturing defect would be prominently visible on the table. Overstock.com would not replace the table or send a replacement part (table out of stock), and would not refund me fully unless I returned the table. That would take hours of disassembly, not to mention I would never be able to fit it back into the box to ship it back. Given that it was a manufacturing defect, I felt I should have been given a refund without having to return the table. As it is I will give the table away while as it is unusable to me like this, but still have paid for it.
Response from Overstock.com· Oct 11, 2026
We are truly sorry to hear about your experience with the table. We completely understand how disappointing and inconvenient it is to assemble an item only to find a defect. You can reach us at [email protected].
Cathy Lynn Brown F.
Posted
No communication. When I click on see your order here it takes me to a page that says you have an ordered anything yet it's been a week and I still don't have any information on whether this is going to arrive or not. If I could actually get a hold of somebody I'd cancel this order.b
Response from Overstock.com· Oct 11, 2026
Thank you for your feedback. We are sorry to hear your order did not arrive as expected. We understand how frustrating delays can be. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
