Average
6,717 reviews
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
customer
Posted
Horrible. Won’t respond to your emails about missing packages
Response from Overstock.com· Sep 21, 2026
We are truly sorry to hear about the difficulties you've experienced with your package. A message was sent to your direct email with the steps we are taking to get this resolved for you.
customerGary
Posted
Came damaged and poorly packed
Response from Overstock.com· Sep 21, 2026
We are very sorry to hear that your item arrived damaged. We have sent a message to your direct email to assist further.
customer
Posted
shipping and fulfillment of order . Ordered over 11 days ago..was not shipped until 5 days after placing order..still have not received order! tracking says delivery next week ..over 2 weeks since the order was placed
Response from Overstock.com· Sep 21, 2026
We sincerely apologize for the delay in receiving your order. We understand your frustration. We have reviewed the purchase and confirmed UPS marked the pillows as delivered on 09/14.
Dennis
Posted
Horrible shopping experience especially when you don't have an account with them. All returns are processed over the phone in that case, and those agents will do anything but to give you a return label, even when the item was not as described, they will tell you it's your fault and will charge for return shipping.
Response from Overstock.com· Sep 21, 2026
We are truly sorry to hear about your return experience. We understand how important a smooth return process is. A return for a refund was set up on 09/14 and prepaid UPS label sent to your direct email.
customer
Posted
My order was canceled twice with no explanation. The verbage was something like" we know you change your mindsometimes, your order has been canceled as you requested". I never requested it to be canceled!!! Not happy!
Response from Overstock.com· Sep 21, 2026
We sincerely apologize for the frustration and inconvenience caused by your order being canceled twice. We understand how upsetting it is to have an order canceled. That was most likely due to an inventory concern within our warehouse. You have been fully refunded for the purchases.
Marianne K.
Posted
It is way too heavy for me to build by myself, and now I found out I would have to pay $100 or more to return it! I thought I would receive an already built table!
Response from Overstock.com· Sep 21, 2026
We understand your frustration with the table's weight and assembly. We regret any misunderstanding. We have looked at the product page for the table and confirmed it does state assembly required.
Dennis
Posted
My delivery is still sitting in the FedEx facility after 7-days. 5-miles From my home.
Response from Overstock.com· Sep 21, 2026
We understand your frustration regarding the delivery of your package. We have reviewed that and show that Fed Ex marked your armchair as delivered on 09/18.
Susan
Posted
Still not delivered!!
Response from Overstock.com· Sep 21, 2026
We're sorry to hear of the concern with the status of your recent order. We have checked into your purchase and confirmed UPS delivered the rug on 09/14.
