PaylocityReviews of paylocity.com

I feel like I’m just echoing everyone’s sentiment, but I am so disappointed with the lack of communication with Paylocity They lost my paycheck. My company had to get involved and there’s nobody to talk to a Paylocity. Their company is completely noncommunicative and it is such a disappointment.

Our experience with Paylocity has been largely impacted by persistent issues with their wire team. On multiple occasions, wires have been processed at the last possible moment, often after funds have already left our accounts, creating unnecessary financial exposure. The team has made repeated transactional errors, which required immediate intervention to prevent payroll delays and employee impact. Communication from the wire team is consistently reactive rather than proactive. Updates are rarely provided without repeated follow-ups, and escalation paths are unclear or unresponsive. Leadership accessibility is limited, leaving critical issues unresolved for longer than is acceptable in a payroll environment. These recurring issues place an undue administrative burden on our organization, forcing internal staff to verify every transaction and maintain oversight to prevent errors or delays. While Paylocity’s platform offers functionality, the wire team’s lack of reliability, accountability, and procedural rigor significantly undermines overall service quality. Organizations should be prepared to actively monitor and manage every aspect of wire processing to mitigate risk.

Flat out the worst thing about this company is their people. They never answer the phone (obviously not staffed enough) and then when they do, they are not knowledgeable. Never follow up when they say they will to resolve issues--I ALWAYS have to follow up numerous times to get issues fixed. These are their issues on the backend by the way. Incorrect implementation, everything is set up wrong. Just found out our shift differential wasn't set up correctly when we when to nights (we are a startup and knew night shifts were coming). I have currently been on hold for 1 hour and 13 minutes trying to get ahold of someone before we have to run payroll. I do not have time for this. When you email service@paylocity I swear it goes into a black hole and they will not answer for weeks. The amount of extra time I have to spend because we use them is ridiculous. HR practitioners should RUN away from this company

Will not be signing up for an FSA account again. I never received my card and it is very hard to get ahold of anyone. This is utterly ridiculous. I have copays I was going to use this for and now I cannot even access my money.

Why would someone pay so much money for this payroll service when most accounting software does all your tax filings for you for a minimal fee and I know for a fact I could do payroll for a fraction of what they charge.

This is a HORRIBLE Payroll/HR solution. Their systems are buggy and they never answer the phone. I have been on hold for hours every time I try to reach them. Their FSA interface is horrendous. Claims and receipts disappear, claims are constantly rejected requiring getting receipts multiple times until they meet their criteria and claims are denied with no explanation whatsoever. To find out, you have to call and wait on hold for hours. And, there is no way to reach anyone except by calling one phone number. I will never work for anyone who uses them again.

Nothing works. I've reset my password three times and it still won't verify it. Ergo leaving me unable to get to my tax forms. I can forgive everything else but once you make it impossible for me to get to my tax forms it's a wrap. Awful system and the creators ought to be deeply ashamed. Worst system ever.

1.) HORRIBLE..!!If you call customer service number..AI, cannot talk to anyone or leave a message.. 2.) It takes too long to get money requested, "Daily Pay" is much Better. 3.) God forbid, it's a holiday & you requested money prior ..you will not receive it..Wait another day til evening.