Excellent
2,458 reviews
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 258 reviews with 1 star · Clear filters
Olivia
Posted
I filled out and paid for everything online on February 21st and still have not received any sort of paperwork or card for my ESA. Would not recommend this company to others.
Response from PDS Center· Mar 26, 2021
Hello, We are unable to look into this for you with only your first name.
Erick S.
Posted
I have applied for the esa letter on feb 21 today is March 2 and I haven’t received no letter or confirmation from this site I have to pay extra for my dog since I bought a flight ticket thinking the letter would’ve arrived in time I have call them several times and no one can answer my concerns since that number is a third party answering center, I’m asking for a full refund so disappointed don’t waste your money they were so quick to deduct my bank but taking fro ever to answer
Response from PDS Center· Mar 10, 2021
Hello, We had an issue with our system during that week that was beyond our control. When orders were placed we did not get any information on our end. I am going send you an email please watch for it. Thank you! PDSC
Latrice
Posted
I’m still waiting on some paperwork to be sent to my apartment complex. They faxed it over and it took you a few weeks to complete (it was completed AFTER I called to check the status). Well you sent it back but it wasn’t filled out correctly so they are waiting (again) for it to be sent back over to them. I chose your company because you have good reviews but I haven’t had anything but problems since purchasing my letters. This has been ONGOING since September.
Response from PDS Center· Mar 10, 2021
Hello Latrice, I can not look up your information in our system with just your first name. Please send an email to [email protected] so I can look into this for you. Thank you! PDSC
Debra A.
Posted
You stated that you did not give me a full refund was because it was only the airline forms that were rejected. I never needed any other forms (I am a homeowner) so why do you not let the consumer only pay for what they need? As far as I see it the $$ I paid was for the set of papers and they are all rubbish now. *Please note due to the rejected letter I had to pay $250 r/t for my cats travel.
Response from PDS Center· Mar 10, 2021
Hello, I am sorry you feel that way. When you purchase from our website it tells you everything you will be getting when you order. We issued the refund for the airlines since the letters were denied. All of this information can be found in our FAQs section on the website. Thank you PDSC
Vellicia A.
Posted
Hello, In the beginning I had no problem and was a happy and satisfied company. I received all of my paper work and my card. I am now currently trying to move and the place I wanted to move needed additional info for the last month I have been calling the PDSC along with the number on the paper work and I have also emailed the info email address. I have called many times and have received no email or call back. The place I wanted to move sent out a email needing additional info because they were QUESTIONING THE AUTHENICATION OF THE PAPER WORK, the management office sent an email and fax and no response. At this point I have loss and missed my my opportunity to move because they questioned the authentication of my letter from the company. This was very sad and frustrating.
Response from PDS Center· Mar 10, 2021
Hello, On 2.20.21 Ryan from our team reached out to you to let you know we did not receive paperwork that was to be filled out and that he would reach out to the housing authority to verify the paperwork.
Golnaz B.
Posted
So bad .i got my pdf letter ,but my apartment faced me document and doctor need to sign.I called several time but they didn’t answer.it just waste money.
Response from PDS Center· Feb 17, 2021
Hello, The documents was sent on 2.18.21 Thank you PDSC
Nahide B.
Posted
My apartment says they won't accept any letter without an ADA seal. I wrote customer service but i haven't heard back yet. So far it seems like it was a waste of money though.
Response from PDS Center· Feb 17, 2021
Hello, I have a team member looking into this! Thank you PDSC
customer
Posted
They referred to me as ‘Mr’ instead of ‘Ms’ on the letter, rendering it useless.
Response from PDS Center· Feb 17, 2021
Hi Erin, We fixed this for you on Feb 5th :) Thank you! PDSC
