Excellent
2,458 reviews
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 258 reviews with 1 star · Clear filters
Andrea M.
Posted
I needed my letter to include two ESAs and it only specified one.
Response from PDS Center· Nov 29, 2020
Hi Andrea, Please check your inbox, the corrected letters were emailed to you. Please email [email protected] if you have not received them. Thank you! PDSC
customer
Posted
My Letter was supposed to be emailed 24 hours after purchase but, with no contact from anyone, did not get emailed to me for nearly 72 hours. This caused me to have to change my flight and miss my family thanksgiving meal.
Response from PDS Center· Nov 26, 2020
Mr. Lang, We are sorry that happened to you. Please see the section below that is listed in the FAQs portion of the website: How Long Does It Take For My ESA Letter To Arrive? Typical turn around time is under 24hrs. Most orders are processed the same day, and ESA letters are provided by PDF through e-mail, and physical copies are mailed as well through priority mail service (no extra cost). We have several licensed physicians on staff that rotate their hours to help meet daily demand. There is no 24hr guarantee, but over 90% of our orders are processed within 1 business day.
Destiny D.
Posted
As far as receiving my ESA letters, the process was fairly smooth & simple. My housing department at my complex acquired additional documents that PDS center explicitly said in the email I could send over & get signed if need be. I emailed them over two weeks ago, & still no response. Have called them twice now, & each time the lady on the answering machine has been of no assistance & very rude. In the end, I’m disappointed with the service.
Response from PDS Center· Nov 26, 2020
Hi Ms. Daniel, The documents you needed were sent to you yesterday. Please let us know if you did not receive them. Thank you! PDSC
Ylonda B.
Posted
I don’t know where to start honestly... they took a minute to complete when I purchased back in March 2020, you remember when the WHOLE 🌍 shut down between the revisions (there were many) like they kept putting an “O” in between my “Y” and “L” and even asked “ARE YOU SURE YOU’RE SPELLING YOUR FIRST NAME CORRECTLY?” wait huh 😳 TF!? those revisions and the paperwork that they NEVER mailed me until I called back in now April started from there that is now this never ending nightmare I call PDSC! ALL because THEY forgot my PREFIX after finally spelling the first name correctly however without my prefix I could NOT catch flights on 2 DIFFERENT occasions! per TSA AND HOMELAND SECURITY ALL NAMES MUST MATCH DRIVER’S LICENSE OR STATE ISSUED ID CARD (OR CREDENTIALS (mine did NOT) 😩 👆🏾👆🏾👆🏾 THAT resulted in me NOT using an already paid airline tickets (you have to pay for service animal too) having to rent a car last minute at an AIRPORT (look up airport taxes) and DRIVE the 1900 MILES on one of those trips and paying an additional $500 for a drop off to that airport since it was a one way trip and let’s NOT forget gas for a V8 cuz last minute rental rentees (US) at airports ohhh they REALLY umph you with NO vaseline! FRFR! aaaaaand WHOever runs their “info@“ email account is HELLA rude and should be FIRED for lacking empathy sympathy compassion and just human services with their customer service with drama, pettiness and stating “if you want your name updated you need to purchase a renewal letter.” WTFFFF! 😡 WHY?!! when it’s y’all’s (PDSC) error in the FIRST place that started all of THIS 🐂 💩! So my 1 ⭐️ is GENEROUS imo... WHEN AND IF they fix THIS issue concerning me and settle a claim for reimbursement with ME for plane ticket the rental gas airport taxes of rental drop off rental one way tax during THAT 1900 mile trip ( I have ALL my receipts) ONLY then I’ll rate them better because their paperwork and pet ID card is TOP quality... it’s the human error, lack of accountability, and insensitive customer service by email for me tho! 🙄
Response from PDS Center· Nov 26, 2020
Hello, You have received updated documents this morning. We sent the first set to you on April 8, 2020 and we did NOT hear from you that there was an issue with your documents until November 22, 2020. With that being said, once you notified us that there was an issue, we corrected it in a timely fashion. The hard copies also went out in the mail this morning and you received a tracking notification. Have a wonderful day! PDSC
hailee C.
Posted
Placed my order on Sunday (over 4 days ago) and have not heard back from PDS. I called the toll free number and was transferred to a receptionist who doesn't work for PDS directly thus unable to give me any info. I also emailed PDS at least twice with no response. I am highly suspicious of all the other reviews. The turnaround time promise and customer service promoted at the website is a lie. Avoid this scam!
Response from PDS Center· Dec 7, 2020
Hello, We had issued you a refund like you requested. Thank you!
Ahyoung C.
Posted
Name : ahyoung choo I paid $98 for both housing/ air travel on 16th of Nov. Whenever I tried to contact to office, operator answered and they didnt know when and how the process is going. They kept saying that they can put message on my file so that office can check. I paid 2 days ago but still havent gotten any documents via email. I have flight on this saturday, I need my dog with me. I emailed them 2 times 3-4 days ago but still havent gotten any reply back. please, help me out ASAP. Follow up: After I left review here, they sent me email with each airline documents plus ESA letter. I like the way they did all documents for my dog. I really appreciate it. Now i can go fly with my dog. Thank you!
Response from PDS Center· Nov 19, 2020
Hello, Your documents were emailed to you this morning. Please let us know if you did not receive them Thank you Christa PDSC
F F.
Posted
To whom it may concern, I need an immediate refund. You advertise 24hrs to get an ESA letter. I have called multiple times and even requested a supervisor in the last 2 days and no one has reached out to me or can provide an update. Please refund $98 immediately. You are frauds! Oh you got my full name it’s the receipt I sent you and the emails and the requests for a supervisor and the BBB complaint I filed stop playing with me!
Response from PDS Center· Nov 14, 2020
F F, I can not look up your order as you have not left a full name or email. If you are a real reviewer, please send an email to [email protected] so I can look into your file. Thank you Christa PDSC
Rachel R.
Posted
No one is answering my housing company’s request for additional information, making my paperwork meaningless.
Response from PDS Center· Oct 27, 2020
Hi Rachel, Do you know if your Landlord has been calling, sent an email or fax? When we check our system we do not have any communication from the housing request. I am going to send you an email from [email protected]. Please respond when you can. Thank you PDSC
