Excellent
233 reviews
PersonalHour Pilates USPersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 187 reviews with 5 stars · Clear filters
Carol
Posted
This is very well built-came 90% put together- it's so very quiet and I'm in love and used it within an hour of delivery.
Response from PersonalHour Pilates US· Nov 9, 2025
That’s wonderful to hear! We’re so glad you’re loving your PersonalHour reformer and were able to start using it right away. Enjoy every quiet, smooth session — and thank you for choosing PersonalHour!
Suzanne
Posted
This is my second reformer purchase and it went very smoothly. The price was excellent. The reformer is above and beyond. I want to spend every minute of the day on it. Shipping, handling and delivery were excellent. I love the foldable feature with this one!
Response from PersonalHour Pilates US· Nov 9, 2025
Thank you so much for your continued trust! 💛 We’re so happy to hear your second reformer experience went smoothly and that you’re loving the foldable feature. It means a lot to see you coming back — enjoy every session on your PersonalHour reformer
PK
Posted
Mostly assembled . A very sturdy carriage and the workmanship is beautiful.. Folds nicely, but only in the lowest leg height position, which puts it almost on the floor. If you want it up higher from the floor to use? Cannot fold it all the way.. I did not get any blue springs and trying to find a phone number to contact a human has not been easy.
Response from PersonalHour Pilates US· Nov 9, 2025
Thank you for sharing your experience! We’re so happy to hear you’re enjoying the reformer and appreciate your feedback about the folding and spring details. 💛 Please reach out to our support team at [email protected] — they’ll make sure you receive your missing blue springs and get everything perfect for you.
Dan B.
Posted
Sturdy machine.
Response from PersonalHour Pilates US· Oct 9, 2025
Thank you, Dan! We’re so happy to hear you’re enjoying your Zous Pro reformer.
Vicki S.
Posted
Great customer service. I had texted with questions before ordering and received a very quick response. The reformer came wonderfully packaged. Absolutely no damage. It was very easy to assemble and as quiet as promised . Very high quality and American made
Response from PersonalHour Pilates US· Oct 9, 2025
Thank you so much for your kind words! We’re thrilled to hear that your reformer arrived safely, was easy to set up, and is meeting your expectations. It means a lot to us that you appreciated our customer service and the quality of the equipment. Wishing you many great Pilates sessions ahead!
Hawley Y.
Posted
I am so incredibly happy with my reformer and the service I received from Personal Hour!!! I bought the Janet Elite 2.0 for use at home, and the quality is even better than I expected. The six springs give great options for resistance, everything is built very sturdy, and as a small girly, it was easy enough to build and folds up for storage without much trouble. I bought a showroom model, meaning I got a perfectly new, quality reformer for an awesome price (using a payment plan). It shipped super quickly because it was in stock, and it arrived in perfect condition. I've been using it almost daily for a month now, and I would absolutely recommend it to anyone who might be on the fence.
Response from PersonalHour Pilates US· Sep 26, 2025
Thank you so much for the wonderful review! We’re thrilled you’re loving your Janet Elite 2.0 and that the delivery and setup went smoothly. Enjoy every session on your reformer!
CB
Posted
Great reformer at a great price. Quick delivery and great customer service. TY
Response from PersonalHour Pilates US· Sep 5, 2025
Thank you for your kind words! We’re so glad you’re enjoying your reformer and had a smooth experience with delivery and support.
Gina L.
Posted
We went with the Nano Elite Plus. Absolutely love the reformer. Feels sturdy and smooth. Arrived in less than 2 weeks. The app is very limited and I’m looking into subscribing to a different app, but the reformer is amazing for the price compared to its competitors. Easily could have paid double the price with another company. Thanks personalhour!
Response from PersonalHour Pilates US· Sep 5, 2025
Thank you, Gina! We’re thrilled you’re loving the Nano Elite Plus and glad it arrived so quickly. We appreciate your feedback on the app and are always working to improve it — your reformer should keep serving you well for years to come.
