PetflowReviews of petflow.com

The delivery time has been very inconsistent............not sure if that belongs to FedEx???

Discount codes don't work for any of the brands I buy.

Canned food is damaged during the shipment from time to time.

Well the service easy and timely. Unfortunately I ordered a case of cat food and opened one can which my cat refused to eat even though it was a high quality brand. You can not return the unused portion. I feel that since this is an online service it would be nice to have sample options since we are unable to do returns. I like ordering online since I live in an area that requires 3 hours of travel to pick up high quality food items. I don't have an unlimited pocketbook and I don't want to order items that I can't try first and of course pay for but would rather not be so wasteful as a whole case of food.

I received what I ordered but they waited a few days after submitting the order to collect payment and ship products. Company needs faster and better shipping options, as well as faster payment collection.

UPDATE to original review below: My cat food showed up 2 days after I posted what follows. So Scout didn't starve. I would urge PetFlow to improve communications with customers and suppliers regarding shipping and availability. The problem may have originated with Royal Canin; if so, that needs to be remediated as well. ORIGINAL 1-star REVIEW: Until recently I would have given 3 or 4 stars. But twice now they have promised to ship on a certain date and not only failed to ship but failed to tell me they weren't going to ship on that date. I had to call them when I ran short of food only to be told then it wasn't coming. They evidently have access problems with Royal Canin cat food (at least). Why on earth they do not level with the customer I cannot comprehend. Now, imagine the pet owner who is disabled or elderly or isolated, who DEPENDS on PetFlow to provide food for pets. Would you suggest that this person patronize PetFlow?

They continue to be out of Orijen tundra freeze dried dog food

I have been a customer for at least 3 years. The last delivery took 5 days. Delivery has always been slow but usually get order in 3 days. When my husband opened the box, 3 roaches came out. Of coarse, this was in the house. He only got 2. I am super freaked out and grossed out. Don't think I'll order again.